On-Site Support & Communication Officer (CDD 1 year)

Job description

You have no experience or maximum 2 years in public relations or communication field? You are eager to work in an international company and within a dynamic team ? Please have a look at the job description below!

1/ SBS on site support

Within the “SBS Assistance” project (which integrates also VIP IS and Site IS Assistances), the main purpose of this position is to be a SBS facilitator for users and Solvay employees in key sites as NOH. The main missions are:

·  Regularly go to meet SBS users, Solvay employees, with a special care for the assistants and high priority for assistants of GBU and functions general managers.
·  Implement strong link with local Facilities, local HR (making sure to be informed of any new comer/position) and local IS, and be the link with the service center and the local/regional SBS offices
·  Support directly or indirectly the users until their issues are solved
·  Help to find a temporary solution if needed (via his/her network)
·  Capture recurrent users perceptions and convey it to the SBS organisation
·  Be a key actor in projects deployment (will also help to remain up-to-date in SBS knowledge)
·  Train the newcomers on basic SBS processes and tools, in close link with ISSM (Infrastructure Service Site Manager), and train when necessary the rest of our current SBS users with a special focus on the assistants
·  Organise and facilitate users days

2/ SBS Communication support

In close coordination with SBS Communication manager, perform various communication tasks for SBS

·  After customers feedbacks collection, provide communication and marketing inputs and ideas to improve actions towards SBS stakeholders
·  Support the development and implementation of communication deliverables in line with SBS communication strategy (print support, video, webcast, etc.)
·  Support for the intranet update and newsletters coordination (articles copywriting, review)
·  Take part to event organised by stakeholders where SBS has a booth and is represented (ex. Finance Family Forum)

Desired profile

·  Master in Communication, Public Relations or similar
·  Communication profile, focus on customer experience and on solution, not on processes/problems
·  Service oriented, interpersonal skills, pedagogue, problem-solving oriented, rigorous
·  Able to manage conflict
·  Knowledge in fundamentals of SBS services and processes, on related most recurrent questions/issues and on related support tools
·  Languages: French & English

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