Customer Service Representative

Job description

General Information

Location:

·  City:Shanghai
·  Country:China
·  Region:Asia Pacific

Job Category: Supply Chain
Job Type: Regular
Type of Contract: Fixed-term contract
Working time: Full-time
Work schedule: Day shift

Solvay is a science company whose technologies bring benefits to many aspects of daily life. With more than 24,100 employees in 64 countries, Solvay bonds people, ideas and elements to reinvent progress. The Group seeks to create sustainable shared value for all, notably through its Solvay One Planet plan crafted around three pillars: protecting the climate, preserving resources and fostering better life. The Group’s innovative solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices, health care applications, water and air purification systems. Founded in 1863, Solvay today ranks among the world’s top three companies for the vast majority of its activities and delivered net sales of €10.2 billion in 2019. Solvay is listed on Euronext Brussels (SOLB) and Paris and in the United States, where its shares (SOLVY) are traded through a Level I ADR program.

Novecare develops and produces formulations that alter the properties of liquids. It offers solutions to the oil and gas industry using an extensive range of surface chemistries combined with applications expertise. Novecare also provide specialty solutions for certain industrial applications, agricultural, and coatings markets.

Job Overview and Responsibilities

·  Attend to customer enquiries – pricing, product information, availability, leadtime etc, sampling requests, shipping information
·  Create/maintain customer master and update credit profile in order processing systems to ensure updated and correct information are maintained
·  Process and manage customers’ sales orders. Keep customers informed and updated on order status promptly
·  For indent sales, process purchase orders to supplierplants. Provide shipping instructions to plant orwarder. Follow up on the ex-plant dates, shipping schedule
·  For ex-stock, check on stock availability, make request for stock to be brought in.  Liaise with warehouse to pick stock, packing dimension and make vessel booking with forwardercarrier.
·  Follow up with forwarder for B/L and ensure complete shipping documents (invoice, packing list, cert of origin, COA, B/L etc) are deliver to customers timely for their clearance.
·  Review to ensure conditions on customers’ Letter of credit can be met and that all our shipping documents are able to comply to the terms stipulated.
·  Keep customers informed of the invoices that will be due and follow-up for payments. Continuous follow up on overdues.
·  Make stock reservation based on customer forecast or make arrangement to bring in the stock to fulfil customer requirements
·  Attend to customers complaints. Follow up to provide solutions reply to customers
·  Backup in the absence of other CA, 
·  Ensure all  order correspondence, sample requests, complaints records etc. are properly filed
·  Stock take at warehouse when need arise
·  A/R Collections

Education and Experience

·  Bachelor degree 
·  2 year customer services experience

Skills

·  Shipping knowledge (L/C , export documentation, International trade)
·  SAP, BW