Customer Service Rep I

Job description

Solvay is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.

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We are looking for:

The Customer Account Representative I is the primary contact for internal and external customers and is responsible for providing exceptional service and the attention required to obtain optimal customer loyalty.

We count on you for:

·  Responsible to enter and aid in the resolution of customer complaints and effective communication internally and externally.
·  Manage the customer order to delivery process ensuring order accuracy, including returns, debits and credits, and confirmation of on-time delivery.
·  Maintain and send customer reports as needed.
·  Submit master data changes.
·  Perform monthly reconciliation of business (month-end close activities).
·  Interface with businesses and Back Office to define and support customer requirements and standards and resolve order fulfillment issues.
·  Follow-up / investigate credit hold issues.
·  Professional interface with customers via phone, email and face to face.
·  Work with logistics and terminals to ensure sales orders are posted in a timely manner and assist with inventory reconciliation.
·  Recruit and educate customers on E-Commerce portal.
·  Provide back-up coverage for other CARs as needed.
·  Ability to work scheduled on-call coverage after-hours and on weekends per rotation.
·  Work with Commercial, Logistics and Planning to develop strategies and plans in establishing customer and supplier partnerships to include all areas in the optimization of our supply chains.
·  Miscellaneous projects as assigned.

You can count on us for:

This role offers a unique opportunity for the candidate to be part of a growing Soda Ash family and participate in the ambitious transformation journey Solvay is launching in order to further upscale our capabilities. It gives the candidate's the opportunity to be recognized as the orchestrator of our Soda Ash and benefit from a large autonomy to define how we will reach our ambitions with respect to process standardization.

You will bring:

·  High School Diploma required. Bachelor Degree preferred.
·  Experience using an ERP system required. Experience with SAP’s Sales and Distribution functions is a plus.
·  G Suite knowledge.
·  Demonstrated ability and willingness to multi-task, manage, and work in a dynamic, fluid customer driven, team environment.
·  Excellent interpersonal, communication, and customer service skills.
·  Excellent organizational and prioritization skills.
·  Strong analytical and problem-solving aptitude.
·  Work independently with minimal supervision or assistance to perform assigned duties and responsibilities.

You will get:

·  Competitive salary; salary range of $54,000-$65,000/annually. Since actual compensation packages are based on a variety of factors unique to each candidate we may ultimately pay more or less than the posted base salary range. Total compensation for this role also includes bonus and/or other incentives.
·  Health insurance
·  Life insurance
·  16 weeks of maternity/paternity and co-parenting leave
·  Training Platform for all employees
·  Free language courses (24 languages available)
·  Solvay Shares Plan
·  Free Well-Being sessions (physical and psychological)

Additional information:

·  This is an onsite position.

About us

·  Solvay, a pioneering chemical company with a legacy rooted in founder Ernest Solvay's pivotal innovations in the soda ash process, is dedicated to delivering essential solutions globally through its workforce of over 9,000 employees. Since 1863, Solvay harnesses the power of chemistry to create innovative, sustainable solutions that answer the world’s most essential needs such as purifying the air we breathe and the water we drink, preserving our food supplies, protecting our health and well-being, creating eco-friendly clothing, making the tires of our cars more sustainable and cleaning and protecting our homes. As a world-leading company with €5.6 billion in net sales in 2022 and listings on Euronext Brussels and Paris (SOLB), its unwavering commitment drives the transition to a carbon-neutral future by 2050, underscoring its dedication to sustainability and a fair and just transition.
·  At Solvay, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.

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