Sales Associate, Harrods

Job description

Sales Associate

Harrods boutique, London

Permanent

 

Time never stands still at Vacheron Constantin. Deep pride in our heritage fuels our passion to trailblaze an even brighter future. For us, excellence is both a given and a never-ending quest. Our curiosity knows no bounds and better is always possible. For nearly 270 years, we have continuously reinvented our vision as a Maison of Belle Haute Horlogerie .

 

Are you passionate about retail? Would you like to play a critical role in representing our Maison in the most iconic department store in Europe? Reporting to the Boutique Director, the sales associate is responsible for achieving sales and qualitative targets while building meaningful and sustainable relationships with clients.

 

Be One Of Not Many

 

HOW WILL YOU MAKE AN IMPACT?

 

Sales

·  Achieve and exceed personal targets (quantitative and qualitative)
·  Support Boutique team to achieve and exceed sales objectives.
·  Ensure high levels of customer satisfaction through excellent sales and after sales service skills (Sales Ceremonial).

 

Retail and Service Excellence

·  Anticipate clients’ specific needs
·  Represents the Brand inside and outside the Boutique
·  Strive to achieve 100% in Mystery shopping result for the Boutique team
·  Ensure impeccable grooming standards according to guidelines

 

CRM

·  Act as a role model, constantly nurture relationships with clients to generate sales leads while building sincere and durable relationships.
·  Networking within Harrods environment to create sales opportunities for oneself & members.

 

Operations

·  Carry out administrative tasks such as: clients’ follow up (sales, afters sales service), general inquiries, handle clients complaints and concerns, answer to the telephone etc.
·  Follow internal procedures and corporate guidelines related to daily operations (sales, payments methods, deposit, after sales service, Boutique till system, reporting, opening/closing etc.)
·  Control inventory quality (scratches, movements, batteries for quartz watches) maintaining exceptional selling conditions.

CS / Aftersales

·  Ensure highest level of service to After Sales Clients.
·  Manage complaints and proactively follow up on the repair process from registration to collection.
·  Ensures the timeliness of repairs taken in by the store
·  Strive to achieve conversion in CS to sales

 

Outreach

·  Acting as an Ambassador for the Brand, ensuring the integrity of its image with clients and within the local retail community (Harrods).
·  Develop relationships within Harrods ecosystem and build a network of key contacts to benefit from internal synergies, build brand awareness and recruit new clients
·  Participate to off-site events and clientelling activities organised by Marketing and event team

 

 

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

 

You are motivated by:

·  Excellence in everything you do
·  Client service and satisfaction
·  Team spirit and collaboration

 

You are:

·  Bringing a solid experience in Luxury Goods Retail with at least 2-4 years’ experience, preferably in department store
·  Action oriented, assertiveness in negotiating and closing the deal
·  Meticulous and highly client focused.
·  Result and action oriented, able to work in a fast paced and highly competitive environment
·  Very good general education, sense for etiquette and presentation
·  Strong sense of luxury service, aesthetics and proactive approach 
·  Excellent communicator, able to develop a network
·  Very good interpersonal competences and ability to interact with international clientele
·  Very good organisational skills
·  Fluent in English + another language as nice to have (Chinese/Arabic/Russian)
·  Flexibility towards working hours

 

HOW DO WE KEEP YOU SMILING?

As a significant member of the Vacheron Constantin community, you are also part of a much bigger family at Richemont.

We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.

 

Our benefits:

·  Flexible Working hours & Quality Workplace
·  Health & Wellness
·  Socially Engaged
·  Generous Holidays & Days Offered
·  Training & Learning Programs

 

The hiring process:

·  Step 1 : Call with Talent Acquisition Team + Predictive Index
·  Step 2 : Interview with HRBP and Hiring Manager
·  Step 3 : Final Decision

 

Interested? Join us! #WeAreWaitingForYou