Boutique Supervisor

Job description

SALES

·  Meet personal budgets in accordance with brand retail strategy (compliance with group procedures, legal, fiscal, and customs regulations).
·  Maximize profit whist controlling & minimizing costs (discount, general expenses, third party commissions).
·  Regularly analyze and question missed confirmed sales with Boutique Manager, to further refine future sales projections.
·  Organize private viewing with potential VIPs in your region.
·  Discuss business opportunities/Action Plans of potential prospects with Assistant/Boutique Manager.
·  Act as a reference in terms of building action plans to achieve personal targets

BRAND AMBASSADORSHIP

·  Ensure Excellency within and outside of the boutique.
·  Ensure maximum client welcoming, handling, and servicing.
·  Keep learning about the products and brand and become a reference person for the Maison.
·  Demonstrate brand ambassadorial skills, at any given time, with clients, Top VIPs & any third party.
·  Responsible for overall appearance and maintenance of the boutique in accordance to brand guidelines and concept.
·  Assist in timely boutique implementation and control of any new Visual Merchandizing concepts.

CUSTOMER & CRM RELATED ACTIVITIES

·  Ensure Service Excellency within the boutique at all time and with any boutique clients
·  Be part of a positive atmosphere within the boutique; optimistic, constructive, helpful, confident, etc.
·  Proactively participate of regular VIP and orders, considerate of our boutique opportunities.
·  Ensure accurate and genuine relationship building with customers.
·  Ensure attention to existing and new recruitment of VIP, customer and prospect database for boutique sales and marketing activities.
·  Individually handle with care client complaints, and immediately report to Assistant/Boutique Manager brand product related issues.
·  Follow up and coordinate individual repairs and after sales related matters with Sales Administrators.

STORE OPERATIONS MANAGEMENT

·  Actively taking part in monthly (quarterly, yearly) stocktaking and quality control.
·  Actively ensuring all measures to avoid stock discrepancies at all times.
·  Automatic replenishment of sold timepieces and active order requests.
·  Ensuring a proper maintenance of all boutique timepieces when necessary: organize changing of straps polishing, servicing, etc.
·  Represent boutique management during their absence.

FINANCIAL & CASH REGISTER CONTROL

·  Compliance with procedures, and with legal, fiscal and customs regulations.
·  Mastering dealing with credit card transaction of considerable amounts, Cash Register, etc.

REPORTING

·  Ensure timely reporting of any opportunity, incident, etc to Boutique Manager.
·  Share new practices and ideas with Assistant/Boutique Manager to enhance boutique operations as a whole.
·  Proper and accurate networking among the competition, especially with neighboring boutiques.

TEAMWORK

·  Share new ideas, work related practices & knowledge with boutique’s members, office colleagues.
·  Monitor own appearance and behavior, in line with company policy and boutique guidelines (uniform, makeup, language, hair, accessories, etc).
·  Full and complete assistance to shift colleagues during the sales ceremony.
·  Active participation in Boutique trainings and role-plays to improve knowledge and client experience.
·  Proactively support in on-boarding process of new boutique members.

 

QUALIFICATIONS

·  5+ years previous experience in watches or high-value luxury product sales preferred.
·  3-5 years of management experience with preference to high volume and/or luxury environment and the proven ability to develop and mentor staff.
·  Good Interpersonal skills, confidence, strong solution driver, client focused and good team-player
·  Good Knowledge of MS Office
·  Fluency in English, 3rd language appreciated