Sales Associate

Job description

A SALES ASSOCIATE is an ambassador of the Maison, in charge of welcoming every guest.

 

He / She is a trustworthy advisor to clients and a reliable team player that thrives to provide the best experience.

 

A Client Relationship Owner

·  Delivers exceptional Customer Service and Takes pride in Developing long-term relationships
·  Is aware of CRM targets and actively engages in all actions to reach them
·  Implements personalized reach-out campaigns and utilizes all clienteling tools available to complete CRM tasks within given timeframe
·  Consistently captures client data and takes notes of all qualitative information
·  Knows his/her portfolio of customers, and in particular the VVICs and VICs he/she handles

 

An Omnichannel Business Partner

·  Has at heart to offer excellent customer service and delivers strong business performance
·  Uses all omnichannel services available to grow sales
·  Is aware of store and individual sales and KPIs targets and actively engages in all actions to reach them
·  Actively completes trainings and participates in all commercial activities set by the SM/ASM /HO
·  Consistently works to achieve given sales, KPIs and CRM targets
·  Is aware of local trading environment and competitors’ activities

 

An Operations Excellence Supporter

·  Ensures impeccable store environment, BOH and grooming at any time of the day and supports colleagues and managers
·  Proactively informs SM/ASM of any structural repair needed in store to ensure a luxurious environment at all time
·  Implements all guidelines related to store and BOH management and participates in inventories
·  Supports after sales clients and follows up to ensure impeccable after sales service
·  Complies with established Richemont policies and standards