Senior Retail Area Manager

Job description

Are you a good match?

 

You have extensive experience in Sales and Retail functions in luxury, fashion or retail industry.

You have excellent understanding of retail selling and customer service process and customer behavior in retail.

You have leadership skill in vital to give the directions and to nurture the commercial team.

You have strong analytical skill and demonstrate the ability and willingness to make a difference and challenge the status quo.

You have excellent communication skill in Korean and English.

 

What are we expecting from you?

 

·  Sales Management: You will develop and lead each BTQ’s action plan to achieve commercial target and higher performance in terms of qualitative & quantitative aspects and manage overall turnover, sales & CS activities and make a relevant commercial decision to safeguard the Maison’s retail/commercial policy. You will provide monthly / quarterly / yearly sales forecast and sales target for all sales activities and monitor and analyze sales trend and KPI performance. You will also support BTQs to identify & develop the High Jewelry/High Ticket clients and business.
·  Operations: You will directly supervise the daily operations of the boutiques in the area aligning with the corporate requirements of compliance & service standard. You will be responsible to cross check the individual commission and check the sales invoice & the relevant supporting documents. You will support the roll-out of major initiatives, projects and tools and plan and manage overall BTQ T&E and team budget.
·  Customer Relationship: You will monitor the handling of those outstanding CS claims within the respective area and improve overall service quality to meet Satisfaction Barometer standard.
·  Team Management & Development of Boutiques: You will inspire and motivate BTQ managers to build a cohesive and productive team, monitoring, evaluating performance, and conducting corrective or disciplinary actions as needed. You will participate in the animation of the Retail community, liaise with other office departments, and promote the retail environment understanding. You will identify SA potential, creating talent pools with mid-long term career development mindset and plan and manage BTQ HC including defining recruitment criteria and conduct the interviews.

More than a role…. We recruit for a career!  

 

By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.

Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.

 

The recruitment process

 

Send your application online. If your profile matches our search, you will be contacted by our HR team for an interview. Along the recruitment process you will meet Regional Talent Acquisition Manager, local Retail Director, local Talent Acquisition Manager, local Senior Human Resources Manager, Regional Retail Director Asia Pacific, Managing Director Korea.

Otherwise, you will receive an email to inform you that your application has not been successful.