Client Advisor

Job description

YOUR MISSION

As a dedicated member of a [boutique name], the Client Advisor is the key role in achieving the boutique’s objectives and targets with a high level of autonomy. As the service to the Customers is at the heart of this role, ensuring a high level of listening abilities, Maison and product knowledge is vital to achieve an unforgettable brand experience for the clients and increase the sales.

HOW WILL YOU MAKE AN IMPACT?

- You will actively uphold operational excellence in mastering the Panerai Selling Ceremony
- You will demonstrate a strong sales mindset and identify business growth opportunities
- You will ensure a tailor-made Client and prospects follow-up and maintain high quality service to your client portfolio
- With your watch expert knowledge, you will support after-sales clients with helpful solutions in accordance with Maison procedures
- You will become a brand ambassador and build a network of high potential clients

HOW WILL YOU EXPERIENCE SUCCESS

- With your empathy and natural curiosity, you will offer an unforgettable client experience and build a loyal client relationship
- With your strong experience in sales and passion for watches, you will be able to reach the sales target and contribute to the team objectives
- With your innovative ideas and never-ending creativity, you will contribute to pushing the boundaries and developing memorable events and client activation
- With your digital skills, you will be a key player in implementing digital strategy and leveraging digital tools in dedicated market
- Using your excellent structural and organisational skills, you will manage the boutique’s operations following the procedures and policies.

HOW DO WE KEEP YOU SMILING

- You will be part of a dynamic Maison where your skills and talents will be recognized
- You will share with us the same values such as “enriching communities, care attitude, continuous improvement, efficient accountability”
- You will work in a multicultural team and develop international experience
- You will navigate with us on our sustainability journey
- You will develop and take your career at the next level with potential opportunities within Maison and the Richemont Group

INTERVIEW PROCESS

1st Stage – After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call
2nd Stage – Interview with the line manager
3rd Stage – Interview with the HR Manager / Brand Manager