Client Service Assistant Manager

Job description

Are you a good match?

 

You have extensive experience in luxury retail business.

You have a strong client-centric mindset and great project management skill in collaboration with other teams.

You have the ability to operate with flexibility and strong problem-solving skill.

You have excellent communication skills in both English and Korean.

 

What are we expecting from you?

 

·  Develop and Manage Client Service Operations: You will implement client service process and identify opportunities and provide recommendations on improving processes and services to be more efficient and elevate the client service journey in both on/offline BTQs. You will roll-out and implement policies and procedures and required changes, and provide a guideline for client service and operation process. You will also manage and track the day-to-day activity of the client service cases (including specific special CS cases) in close communication with relevant teams and roll-out CS projects.
·  Manage Client Service KPIs  & Budget management: You will manage monthly/quarterly operational CS performance KPIs for all channels to provide both quantitative and qualitative analysis. You will plan and manage all CS related PLV, tool management for all retail channels etc.
·  Nurture client service mindset  & Team Collaboration: You will develop and update right tools, processes and procedures for all channels and train BTQ team to enhance CS knowledge and elevate client service journey with client centric & client service mindset. You will establish and maintain productive working relationship with supporting functions.

More than a role…. We recruit for a career!  

 

By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.

Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.

 

The recruitment process

 

Send your application online. If your profile matches our search, you will be contacted by our HR team for an interview. Along the recruitment process you will meet local Retail Operations Manager, local Talent Acquisition Manager, local Retail Director, local Senior Human Resources Manager.

Otherwise, you will receive an email to inform you that your application has not been successful.