Cartier_ Boutique Manager 店經理 (微風本館 Breeze)

Job description

MAIN PURPOSE

 

Lead the boutique team to achieve the qualitative and quantitative objectives 
Provide the strategic action plans to develop the business 

 

KEY RESPONSIBILITIE

Sales:
• To achieve or surpass monthly and yearly sales targets
• To achieve brand’s focus KPI

• To achieve overall gross margin targets

Management:
• To train the boutique staff,
• To ensure proper attire, grooming and behavior in line with the brand’s guidelines,
• To ensure the boutique is maintained in perfect condition

Customer Relations Management:
• To treat the customer according to brand’s standards
• To build a strong customer relationship and loyalty
• To acquire a relevant customer database, convert into sales transaction and retain the customer for future transactions.

After Sale Service:
• To implement brand’s service strategy
• To handle all customer’s enquiries and complaints

Stock Management / Products:
• To ensure adequate and complete assortments at the boutique
• To propose product ideas to management
• To negotiate special products with customers and follow-up with management

Promotion:
• To propose and initiate promotional activities
• To work with CRM & Marketing on preparation and implementation of promotional activities.