International Dispatch Assistant

Job description

Since Watchfinder & Co. was first founded in 2002, it has grown to become the premier resource from which customers can buy and sell luxury pre-owned watches. With thousands of watches available from over 50 brands along with modern boutiques located across the UK, Watchfinder also boasts a manufacturer certified Service Centre. Watchfinder has truly established itself as the top pre-owned watch specialist.

 

Role Insight

As an International Dispatch Assistant, you will become an integral part of the business, working within a key department you will be responsible for managing all deliveries from our HQ to our International stores. You will also support the International stores in regards to the movement of locally purchased watches moving back to HQ for service/repair.

Ensuring the efficient yet considered dispatch of watches to our customers and other locations, it is critical that you handle our products with care whilst sending them out in a timely manner.

Working as part of a fun and dynamic team you will have a variety of different tasks which include liaising with our colleagues at our international stores and providing an outstanding level of service to them.

 

Duties will include, but not limited to:

·  Responsible for managing all deliveries from our HQ to our International stores, including the careful handling of goods, administration and paperwork
·  Ensure the status of all watches dispatched are kept up to date on our internal management systems
·  Checking off and processing inbound deliveries to our HQ from the International stores
·  Communicate with our International stores via email and phone in relation to the status of their order’s and confirming details and informing them of delivery lead times
·  Be integral into the final quality controls process, checking that all watches are in a presentable condition for dispatching
·  Liaise with the wider sales team to keep them up to date with due dates, delays etc.
·  Use your attention to detail by identifying any potential problems/delays in the product being dispatched.

 

About you…

·  Excellent organisation skills with the ability to prioritise your own workload
·  Strong time management skills, working to tight and demanding deadlines
·  First class customer service skills, experience in dealing with customers over the phone and via email
·  Excellent attention to detail and proven ability to follow defined processes accurately
·  The ability to problem solve, think on your feet and come up with solutions
·  Proven experience in working as part of a team