Regional Client Engagement Executive (contract until 30 March 2026)

Job description

Are you a good match?

 

You have proven professional experience in client engagement, and good communication skills. You are highly responsible, detail-oriented, collaborative and proficient in using Salesforce Marketing Cloud and MS Office. You master English, and Cantonese and Mandarin would be a plus.

 

 

What are we expecting from you?

 

Reporting to the Regional Client Development Manager. You will be supporting in deploying the CRM strategy within the APA region, focusing on building client loyalty. In this function you will:

 

Drive the campaign deployment in line with the regional calendar:

·  Support scheduling, testing, and deployment of email campaigns via Salesforce Marketing Cloud.
·  Coordinate translations, campaign briefs for local markets and ensure all campaigns meet quality standards.

Coordinate with HQ and markets on the delivery of clienteling campaigns:

·  Align and implement targeting guidelines for APA markets.
·  Support client list integration and monitor program performance.

Facilitate the mailing campaign deployment:

·  Coordinate with different parties on orders and distribution, and client list sharing
·  Anticipate budget and quantity forecasts for the upcoming months

Support on monitoring of clienteling tools:

·  Liaise with the technical team on ticket management for technical issues and collect/consolidate feedback from markets for evolution requests.

Reporting and monitoring:

·  Analyze campaign performance through dashboards to provide actionable insights.
·  Maintain the CRM campaign calendar and benchmark competitor strategies.

 

 

More than a role…. We recruit for a career!

 

By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition. 

Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.

 

The recruitment process

 

Send your application online. If your profile matches our search, you will be contacted by our HR team for an interview. 

Along the recruitment process you will meet the Talent Acquisition Manager, Human Resources Business Partner, Regional Client & Online Retail Director and Regional Retail Director.