Client Advisor
Geneva, SWITZERLAND Sales
Job description
Mission:
The IWC Client Advisor is responsible for delivering stellar client experience and for achieving personal sales targets as well as those of the boutique. He/she is passionate towards network community building. He/she needs to act as an ambassador of IWC at all time hosting clients with their satisfaction being his/her utmost goal.
Responsibilities:
Client Experience and Relationship Management
· Creates engaging and emotional client experience to clients
· Offer best in class service being it in boutique or virtually, making a clear difference vs competition
· Host clients and other stakeholders in line with IWC standard
· Find ever new and creative means to exceed clients' expectations
· Proactively recruit new prospects through networking and community building
· Establish strong relationships with clients from different backgrounds
· Understands and supports the concept of Customer Relationship Management (CRM)
· Collects meaningful client information throughout the client journey
· Records and maintains client database by applying IWC's respective guidelines
· Engage in CRM-activities such as prospect follow-up on a daily basis
· Act as an ambassador in and out of the boutique, conveying passion for the brand
Drive Sales
· Know IWC's history, products, partnerships as well as the watch industry
· Engage clients using storytelling
· Achieves individual and team sales targets, KPls
· Use available data/systems to better understand own performance and sales opportunities
· Effectively uses cross and upselling techniques as well as omnichannel tools to maximize sales
· Identify and/or create sales opportunities inside and outside boutique environment
· Handle customer service requests and respective processes
Boutique Operations
· Handle general Boutique administrations and back of house operations with care
· Masters assigned Boutique champion role
· Maintain the boutique image according to global IWC visual merchandising standards
· Ensure boutique operation comply with company policy
Profile :
· Entrepreneurial mindset - Autonomous, result-oriented and driven, brings initiatives, takes ownership of goals
· Applicants with background in luxury retail sales and hospitality preferred with a passion for watchmaking
· Excellent communicator, passionate towards connecting with others and develop strong networks
· Perfect understanding of client satisfaction and luxury experience and strong sense for etiquette and human behaviour
· Able to adapt approach individually to respective client
· Creative, curious and versatile
· Has perfect manners and can maintain a conversation elegantly
· Team player with good interpersonal competences and empathetic
· Fluent in French and English and ideally one more relevant tourist language