Sales Associate

Job description

POSITION SUMMARY

A Sales Associate at Van Cleef & Arpels will be asked to achieve sales goals, while balancing daily business and High Jewelry sales

 

KEY RESPONSIBILITIES

·  Sales Associates are responsible for developing a network and a loyal clientele. 
·  Attend social functions within the community to generate new business; invite current and prospective clients to in-boutique events and reach out through social media and other supports. 
·  Responsible for CRM initiatives – they are responsible for client data capture and accuracy, communication on novelties and events, gifting campaigns and clienteling reporting. 
·  Assist in display set up each morning and display breakdown in the evening and help ensure products are stored safely nightly. 
·  Provide excellent customer service – following up on after sales service and follow the repair process from start to finish. 
·  Ensuring customer satisfaction.  Sales Associate must follow all implemented Maison policies and procedures involving security, consignments, after sales services, and valuation requests. 
·  Sales Associates are asked to share the Van Cleef & Arpels history, quality standards and collection information with their clients and assist in maintaining the aesthetic quality of the Boutique.

 

COMPETENCIES

·  dynamic, flexible, communicative, and attentive person.
·  sensitive to Jewelry, to the universe of the House and to artistic craftsmanship.
·  comfortable in a retail environment in front of an international clientele.
·  looking for a team adventure focused on the needs and satisfaction of our customers.
·  You are fluent in English.