Regional Client Insights Assistant Manager

Job description

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

Regional Client Insights Assistant Manager

Cartier | Coral Gables, FL

Reports to: Regional Senior CRM Manager

 

MAIN PURPOSE

The Regional client insights Assistant Manager is responsible for data base management and analysis of data sets to extract valuable insights for different channels including e-commerce, internal and external retail partners.

This role will support the implementation and monitoring of the email campaigns for South America and collaborate with cross functional teams.

 

KEY RESPONSIBILITIES

Client Data Management

·  Build and monitor client profile analysis for strategic documents and projects, in collaboration with other departments (commercial, marketing)
·  Collaborate in the process of setting client KPIs across all channels (retail, CRC, e-commerce & external partners)
·  Responsible to communicate date technical findings to non-technical stakeholders in a clear and concise manner, facilitating effective cross-functional collaboration
·  Review yearly client document to build executive summary to share regionally ( MX, LAC, BR)
·  Collaborate with High End team to identify high potential clients on a regular basis
·  Support boutiques and retail partners in informing and training them regularly on data topics
·  Become the “Champion” of the market for visualization tools: training for newcomers, support all users and handle technical requests(looker)

 

Database R eporting and Insights

·  Generate monthly reports by boutique focus on client metrics: Segmentation, retention, acquisition, using google visualization tools, looker
·  Develop reports to measure KPI’s and monitor ROI of events and overall client’s performance
·   Responsible for any C.R.M.-related reporting to the International C.R.M. team and CRM manager (including Data Cloud, Service cloud reports).
·  Clean and ensure database accuracy: deduplication of client accounts
·  Build, update and improve relevant dashboards to automatize performance monitoring on a weekly/monthly basis

 

E-CRM ( E-mail Campaigns)

·  Budget management
·  Monitor and support CRM Program for e-comm clients
·  CRM E-mail Campaign management in collaboration with agency: Brief Execution, Tracking and reporting

 

JOB PROFILE

Education:

·  Bachelor’s degree in business or similar.

Required experience:

·  3-5 years within analytical, data, CRM, Email campaign management
·  Proficiency with data visualization tools such as Looker.

Technical skills / abilities:

·  Power BI , looker experience
·  Proficient in Microsoft Word, PowerPoint, Excel, high level of power analytics.
·  Strong communication skills in English and Spanish required, Portuguese is a plus
·  Detail oriented, with high organizational skills and ability to multi-task.
·  Strong analytical skills with the ability to apply business strategy to data analysis and communicate impact to business leaders.
·  Client-centric mindset
·  Understanding of salesforce tools is a plus
·  Available to travel to South America

Personal skills

·  Proactive and results oriented behaviour
·  Team player
·  Open minded and agile
·  Dynamic with team spirit to coordinate with other departments.

 

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer – United States

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

 

At Richemont, We Craft the Future!

 

Salary will be determined based on relevant skills and experience.