IWC e-Boutique Sales Associate: French & Italian Speaking

Job description

WHO ARE WE?

Since 1868, the Swiss watch manufacturer IWC Schaffhausen has been crafting exquisite Haute Horlogerie, in which the highest precision is combined with exclusive design. As one of the world's leading brands in the luxury watch segment, our long-established company daily upholds the pioneering spirit and the innovative talent that underlie our success.

Our IWC regional office in Amsterdam manages all Sales & Marketing operations in the Benelux and Scandinavian region.

 

WE RECRUIT:

 

For an empathic professional who understands that luxury is not only a product, but an experience and emotion. As an advisor to our clients, you will play the key role in crafting the special moments with their loved ones. Build strong and lasting relationships with our customers and create stories that will become priceless memories.

 

KEY RESPONSIBILITIES:

 

As the voice of IWC Schaffhausen, you will build and maintain strong relationships with our customers to support retention and brand loyalty. While advising via phone and web-based channels, you are responsible for upholding an excellent level of customer experience that coincides with the reputation our Brand detains in the region.

Aside from being the expert advisor for our customers, you will apply your commercial skills to identify sales opportunities, maintain the interest and engagement of our customers at the highest level.

 

In short:

 

·  You are the main point of contact for our customers across a variety of contact channels (phone, email, live chat, social media, messaging apps) - B2C
·  You are building and retaining your own e-boutique customer portfolio
·  You are engaging with customers and prospects via clienteling activities
·  You collaborate closely with our network of retail boutiques
·  You bring value to our customers with top-level customer experience skills
·  You will master the extensive yet intriguing product portfolio and craftmanship knowledge of the Brand

YOUR PROFILE:

 

We seek a good team player, flexible and positive, dedicated to achieving high results in the commercial and customer experience domains.

To be successful, you have excellent time management skills, a strong command of your language both written and spoken, and proactive in seeking commercial opportunities.

Background in retail, hospitality, CRM or customer support are added value to this role.

You must be able to demonstrate the following key capabilities:

 

·  Computer literacy
·  Written and verbal communication skills at native level of Italian, plus French and English
·  Target-oriented attitude
·  Affinity with luxury customer experience
·  Team spirit and solution-oriented mindset
·  Receptiveness to feedback and development opportunities

 

WE OFFER:

 

A lively space where you can grow further as a professional in the luxury industry.

An international team of dedicated professionals, embedded in a Group environment where you are exposed to different Brands and professions.

To reward your dedication, we offer a competitive salary, which includes 13th month, yearly bonus, quarterly commission, and a full reimbursement of travel costs.

If this opportunity sounds like a good fit for you, we look forward to hearing from you!