Customer Care Employee

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

YOUR MISSION:
We are looking for a dynamic and meticulous Customer Care Employee to strengthen our team. The ideal candidate will be responsible for coordinating and supporting pick-up and delivery activities for our private clients, as well as efficiently managing interactions and material flows with our third-party suppliers. This position requires excellent organizational skills, attention to detail, and proactivity to ensure a high-quality service both internally and externally.

HOW WILL YOU MAKE AN IMPACT?

• Manage and keep updated private client records related to pick-up and delivery services.
• Prepare, organize, and coordinate the dispatch of necessary kits to clients for collection and delivery services, ensuring the completeness and accuracy of documentation.
• Monitor the status of shipments and proactively intervene to resolve any logistical issues, guaranteeing a smooth and positive customer experience.

• Prepare and organize materials (e.g., products, components, instructions) to be sent to third-party suppliers for repair, processing, or other specific services.
• Manage the email registration of products to be repaired, ensuring correct traceability and accuracy of information.
• Perform validation of products returning from third-party suppliers, verifying their conformity to quality standards and specified requirements before returning them to the client or proceeding to the next internal phase.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• High school diploma or university degree, preferably in logistics, administration, or management.
• Previous experience in administrative, logistics, or customer service roles, preferably in contexts involving the management of external clients and suppliers.
• Excellent organizational skills, planning abilities, and attention to detail.
• Good knowledge of the Microsoft Office suite (especially Excel and Outlook).
• Excellent interpersonal communication skills, both written and oral.
• Proactivity, autonomy, and problem-solving abilities.
• Familiarity with customer master data management systems or CRM will be considered a plus.
• Ability to work in a team and manage multiple tasks simultaneously.

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