Supply Chain Fleet Assistant Supervisor - Cairo Business Services

Job description

Responsibilities

·  Coach, mentor and guide team members to deliver consistent services at the defined SLAs/KPIs and drive operational efficiency & effecitivness and continuous improvement for the managed account.
·  Ensure a consistent and high level of customer service and operational excellence that will ensure all monitored events are resolved efficiently and in full compliance with relevant legal, company and process requirements
·  Accountable for data uploading, downloading & consolidation throughout their shift
·  Accountable for OHS & NWOW survey results for his team and account.
·  Responsible for software testing and bugs & downtime reporting for 7 different platforms and accountable for the communications with vendors regarding enhancements, operations and downtime
·  Accountable for the implementation phases of ramp up & expansion plans in managed BU.
·  Responsible for creating & updating all DTPs & PMs on SNOW
·  Accountable for shift workload distribution based on the data inflow.
·  Assist and provide evedince in incidents investigation related to inscope vehicles
·  Train new agents on Fleet Control Tower systems and scope inaddition to coaching low performance agents
Qualifications

·  0-1 years of experience in complex operations or shared services environement
·  Team management experience
·  Ability to work on different ticketing systems and apps.
·  SQL, Power BI & Query knowledge is a plus
·  Multi-tasking skills and ability to manage time effectively
·  Commitment and compliance to high safety standards
·  Service management and ticket management system experience
·  Technical / Functional Skills & Knowledge of monitoring tools and Interface