ServiceNow Assistant Program and Project Manager

Job description

Auto req ID: 219031BR

Job Description

PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $64 billion in net revenue in 2018, driven by a complementary food and beverage portfolio that includes Frito-Lay, Gatorade, Pepsi-Cola, Quaker and Tropicana. PepsiCo's product portfolio includes a wide range of enjoyable foods and beverages, including 22 brands that generate more than $1 billion each in estimated annual retail sales.

Guiding PepsiCo is our vision to be the Global Leader in Convenient Foods and Beverages by Winning with Purpose. “Winning with Purpose” reflects our ambition to win sustainably in the marketplace and embed purpose into all aspects of the business. For more information, visit globally www.pepsico.com and our local company site http://www.pepsicopoland.com

Our HR Operations and Service Delivery Team

At PepsiCo, you won’t find our HR people sitting on the sidelines. Providing an excellent digital employee experience is an enterprise wide priority, but especially for our HR Operations and Service Delivery team. Digital impacts our personal and work lives every day. Our goal is to optimize employees’ digital experience by providing simple, intuitive and integrated processes and technology, designed for mobile use so that they can work more effectively,

One of our key focus areas in this space is establishing an Enterprise Service Management Function with Service Now as the enterprise-wide service management platform for PepsiCo.

To support on the HR elements of this program, we are on the look-out for a ServiceNow Assistant Program and Project Manager to be part of our HR Operations Team. The person in this role will assist the program and project manager with all aspects of the program and projects through completion.

The role is based in our Krakow Business Centre.

Key Accountabilities:

·  Support with the implementation of the case management, service-requests/workflows, electronic document management, knowledge management and chat(bot) workstreams for HR
·  Co-develop project technical documentation/deliverables in line with business processes and requirements
·  Co-develop “ways of working” materials for training and process standardization purposes
·  Co-Develop project plans and manage project schedules
·  Manage project timelines, coordinate resource allocation and personnel assignment
·  Meet with project team members to identify and resolve issues
·  Prepare weekly project status reports by gathering, analyzing and summarizing relevant information
·  Facilitate change requests to ensure that all parties are informed of the impacts on schedule
·  Focus on improving the customer experience and service delivery by demonstrating a customer centric mindset
·  Collaborates with cross functional teams and external partners

Qualifications/Requirements

·  5-7 years relevant HR Ops/Service Delivery experience
·  Personable, high energy individual that is passionate about HR service delivery and continuous improvement and enjoys working in a fast paced, innovative, dynamic organization
·  Systems implementation experience with a major HRMS (ideally Success Factors) and other HR systems
·  Ability to analyse business processes & requirements and translate those into technical requirements/documentation
·  Embody a process management orientation to ensure HR processes and transactions are designed to be executed successfully
·  Experience in delivery following agile methodology (preferably SAFe)
·  Must be highly organized, strong follow up skills and results oriented
·  Demonstrate strong program oversight and project management capabilities/Experience in leading HR projects
·  Interact and communicate effectively within a matrix business environment/organization
·  Ability to quickly identify, analyze and evaluate problems and recommend and drive potential solutions.
·  Flexibility to respond to changing priorities.
Relocation Eligible: Eligible for Limited Relocation
Job Type: Regular