Service Manager

Job description

Overview

The Service Manager contributes to the success of the PepsiCo Beverages Canada by selling our service to gain a competitive advantage, improve cost and productivity and to lead our people.

Responsibilities

Major Tasks, Key Responsibilities and Key Accountabilities:   

·  Ensures all routes are run and every stop is serviced every day 
·  Ensures that gate scan procedures and daily manifests are followed 
·  Achieves productivity targets and cost per unit (CPU) 
·  Meets customary service needs and market place execution by achieving our service level goals 
·  Builds individual and organizational capabilities

Technical Skills

·  Forecasts labor needs, staffs for the work, schedules the work 
·  Captures and tracks critical performance data to meet all time and quality standards 
·  Understands customer's business and balances gesture needs with \"cost to serve\" standards 
·  Teaches and builds our service advantage 
·  Coach and develop team (route rides audits) 
·  Teaches safe work practices (vehicle accidents, injuries) 
·  Manage regulatory compliance (Driver Qualification Files, hours of service, Vehicle Condition Report, hazmat)   

Leadership Behaviors  

·  Leverages understanding of key business drivers to get results 
·  Sets and measures productivity and service targets to drive accountability and execution 
·  Maintains focus and overcomes obstacles until goals and commitments are met 
·  Provides coaching and development to build current and future capability 
·  Understands the interdependencies across functions and builds partnerships in order to reach win/win solutions  
Qualifications

·  Bachelor’s Degree 
·  A minimum of 2 years of fact-based direct selling experience 
·  Previous supervisory experience preferred 
·  Previous consumer packaged goods experience preferred 
·  Ability to work a flexible schedule including early mornings, evenings and /or weekends. 

 

The Company

PepsiCo is a playground for curious people. We invite thinkers, doers, and changemakers to champion innovation, take calculated risks, and challenge the status quo. From executives to team members on the front lines, we’re excited about the future. We take chances. Together, we dare to make the world a better place.

 

Our associates are the magic ingredient. Each of them plays an integral role in helping create deep connections between people and our products. Think about your last group celebration: Chances are, one of our iconic brands was by your side. At PepsiCo, you’re invited to be a part of a global team of innovators who make, move, and sell these products—which are enjoyed by more than 1 billion people a day.

 

A career at PepsiCo means working in a culture where everyone’s welcome. Here, you can dare to be yourself. No matter who you are or where you’re from, you can influence the people around you and the world at large. By showing up, you’ll have the opportunity to learn, develop and grow your skills for the future. Our supportive teams can fuel your professional goals to make a global impact on people and the planet.

 

Join us. Dare for Better.