Sales Support Team Lead (Customer and Distributor Management)

Job description

Overview

This position is responsible for providing direction and leadership to Customer Services Department in order to enable the business to have increased market responsiveness and customer satisfaction. The job holder will be responsible for developing and maintaining an efficient sales order management system to provide support to Sales while ensuring the integrity of sales orders and dispatches record keeping. The position will also be responsible for ordering management from 3rd Party Warehouses in close coordination with Logistics and 3rd Party Operators.

Responsibilities

 

·  Ensure that an efficient & appropriate customer order processing & management system is in place and the sales forecasts are being properly monitored.
·  Ensure all sales orders processing and on-time delivery of products to customers in liaison with Commercial Finance and FG Warehouse while fully complying to PepsiCo policies and providing best customer services.
·  Ensure that all sales orders are processed in a timely manner with minimum possible processing time.
·  Ensure proper stock levels of finished goods are maintained as per plan and latest sales trends in all Distribution Centers
·  Inventory Management of all Finished Goods at 3rd Party Distribution Centers while ensuring a complete and true record keeping of all inventories.
·  Ensure that physical stock taking of all inventories at DCs is being carried out on a regular basis, as per the company policies, and all reconciling issues are resolved in a timely manner.
·  Ensure that all customer services and distribution KPIs are met or exceeded.
·  Ensure that distributor orders are in line with AOP , with making sure that orders are placed on SAP RFT
·  Maintain good, professional relationship with all the customers, both internal and external. Develop a customer complaint handling system for service levels and effectively resolve all complaints received.
·  Provide leadership to reporting staff to develop them into a high performance team.
·  Clarify roles, set performance standards and guide reporting staff around core work
Qualifications

·  B.S. degree from an accredited university. Degree in business management / Engineering.
·  1 + year of experience in SC / Customer Service is a plus.
·  Excel is a must 
·  Proven ability to perform in-depth data analysis and present insights in a clear manner
·  Proficient in utilizing Microsoft Excel and PowerPoint for data analysis and presentations.
·  Listens well and seeks input from others. Knows how to effectively communicate and sell his/her ideas at all levels.
·  Excellent english verbal and written communication skills.
·  Relationship building skills and ability to influence - Ability to influence at all levels and build relationship with key stakeholders (salses , logistics , production planning , accounting , control )
·  Persuasive Communication (Clear, fluent concise communication, gaining agreement and commitment)