Order Management Supervisor

Job description

Overview

Are you ready to explore PepsiCo and be part of this iconic multinational?

 

PepsiCo's strength is its people. Around the world, we're working hard to give people the tastes they crave and the nutrition they need. We dream globally and act locally, constantly innovating to sustain our planet, our people, our communities, and our business practices for winning together. We are committed to Performance with Purpose; pushing to be best and fully committed to the people we share the planet with.

Seize the day for real life on the job Learning? Enjoy some flexibility that will ensure you are balancing your personal and professional life?

Our employees are at the heart of PepsiCo. Through the Company's dedication to Talent Sustainability, we continue to support the development of employees.

 

 

We are looking for a Order Management Supervisor to join our Supply Chain team in Istanbul. Directly report to SC Cust Svc Assoc Manager.

 

A Space to Be You

PepsiCo is an equal opportunity employer. We are committed to providing an accessible, inclusive, open and welcoming workplace environment for people with different abilities, backgrounds, lifestyles, sexual orientation, gender identity, needs and expectations, helping all individuals to make the most of their professional potential.

Responsibilities

·  Liaise between the customer and Pepsico for order and order fulfilment related issues .
·  Ensuring robust and effective order processing methods as well as development of Electronic Data Interchange (EDI) with the clients.
·  Optimize order lead times of customer and to drive supply chain productivity agenda .
·  Review weekly and monthly service level with the customers and also clarify and align reason codes of losses.
·  Focusing on client satisfaction and escalation of issues until resolved.
·  Driving service excellence through customer service team in order to meet or exceed customer expectations
·  Customer facing as first point of contact representing PepsiCo order management .
·  Deal with customer order related issues or problems by communicating internal & external stakeholders.
·  Check stockout availability or credit limit issues and alert the system if needed.
·  Act as co-owner of in-out or cashier activity’s supply chain processes.
·  Ensuring effective follow-ups customer logistic conditions and pallet returns/write offs .
·  Focusing on GTM strategy and support the project.
Qualifications

·  4 years university graduate preferred
·  Preferably fluent in English
·  Customer service or facing experience or similar business experience preffered
·  Advanced use of MS Office Programs (PowerPoint and Excel)
·  Customer service level and E2E route cause analysis knowledge both technically and in practice
·  Expertise in Oracle, Pepsell (sales ERP) and its reporting tools such as BI (business Object)
·  Have a knowledge of FMCG distribution models
·  Competent in order capturing methods for instance B2B, EDI etc…