Lead Engineer - Digital Imaging - OpenText Developer

Job description

Overview

The main purpose of this role is to provide Development and Operations Support for the OpenText/Digital Imaging platform. This role will also be accountable for partnering with the IT Operations manager to provide project hyper care support, transition to Sustain and on-going support for global OpenText implementations. He/she will also partner with the IT Operations manager, to maintain and reduce OpenText ticket backlog through incident management, change management and problem management.
This position requires excellent communication, and “hands-on” technical capability to deliver quality fixes/solutions for the OpenText platform.

Responsibilities

Provide development and sustain support. This includes the following:
• Providing technical (configuration/development) support, which includes collaboration, configuration, and software development as it relates to OpenText VIM, Sales Orders, DocuLink.
• Develops reports to display sustain metrics, detailed work plans, schedules, and status reports.
• Recommends / takes action to direct the analysis of problems.
• Provides visibility to team impediments/risks and helps eliminate them.
• Communicates and collaborates broadly with IT stakeholders and business partners related to sustain support.

Qualifications

Overall, 5 + years of experience in IT and 3 + years of experience in OpenText VIM.

 

• Strong knowledge on OpenText VIM, OT Archive Server.
• Strong knowledge to troubleshoot workflow issues and OT VIM related issues.
• Strong knowledge to do VIM Role maintenance and VIM workflow administration.
• Should be able to do break fixes and enhancements on existing VIM customization and perform Cutover activities.
• Knowledge to configure PO and Non-PO invoices.
• Knowledge on ABAP and DocuLink, IC4S and Validation Client.
• Knowledge of FI-AP and FI-MM integration including basics of P2P processes.
• Support UAT testing for projects and sustain in UAT and Pre-Prod environments. Support Go-Live and Hyper-care.
• Experience in working with global teams in different time zones across the world.
• Enterprise ERP systems knowledge like SAP is a plus.
• Knowledge in areas of document management and cloud platforms like Azure and AWS.