HR Operations & Service Delivery Assistant Analyst - Menia Plant

Job description

Overview

HR Ops Asst Analyst is the on-site HR SPOC for employees. Typically, responsible for managing the day-to-day operations, acting as a first-tier support for all HR related matters on site.   Starting from onboarding coordination and throughout the employment duration.

The role is the one face to governmental bodies inspectors and hence is accountable to keep and maintain complete/accurate and up to date documents on-site.

The role acts as the activation arm of HRBP on leading the Employee Engagement Agenda, Celebratory events, coordinating on site talent management and learning activities including delivering offline sessions for the targeted population.

Being part of the Global HR Operations team, this role is expected to provide consistent and standard services and achieve high level of customer satisfaction through systems training, process orientation and SLA adherence as measured by global reporting tools. 

The role is also expected to activate launches and change management tactics of new digital tools and solutions (ex: RPAs – iCIMS - myservices - Frontline MSTeams ) as well as on-site maintenance to FL kiosks.

Responsibilities

·  Activate TM agenda in location. Examples: 
·  Diversity, health and wellness initiatives, campaigns & roadshows: women day, health check educational & awareness sessions… etc including vendor management.
·  Face to face R&R celebratory events
·  Face to face education and refreshers of key core processes (example PMP: Objectives setting and mass objectives upload, PRT tool education to employees and supervisors…etc
·  OHS survey communication cascade on site through digital signage and progress reporting and participation encouragement.
·  Activate Learning agenda:
·  Manage logistic related to venue booking, meeting rooms readiness, catering…etc.
·  Deliver, follow through and track TM/compliance & ethics F2F training sessions!
·  Handle site government inspection:
·  Maintains legally required documentation and runs periodic audits.
·  Maintains updated health certificates.
·  Answers queries & requests related to government officials visits and reports outcome to legal team.
·  Employment contract management/renewal/ termination…etc., and employee acknowledgement through wet signature
·  Onboarding: Hiring documents physical receipt as well as getting needed wet signatures on site. New employee site Walk through, and completion of business tools receipt from relevant departments. Follow through with HM tasks.
·  Support HR systems through:
·  Training employees /new hires on PEP tools
·  Identify RCA for low adoption of relevant tools (myservices, iCIMS, MS Teams, Smiles… etc.), and works across stakeholders to drive better utilization.
·  Maintains digital hubs/kiosks location on ground, and ensures they are effectively running.
·  Running periodic audits to ensure compliance with different law and government rules.
·  Communicate all ER, Compliance & Ethics and Legal verdicts coming out of internal investigations with L5- population. Get employee acknowledgement through wet signature and captures on the relevant systems.
·  Manage FL communication on MS Teams including creating and updating group participants, tracking adoption, and identifying low adoption route causes and action plans, HR content posting, …etc.
Qualifications

·        1 – 3 years of experience, preferably with HR Operations experience.

·        Customer orientation.

·        Technical / Functional Skills & Knowledge of HR Tools and Interfaces.

·        Experience or understating of HR Operations/Shared Services environment.

·        Change management and agility.

·        Must possess strong influencing skills.

Demonstrated track record of strong service delivery.