Deputy Manager-PBNA Customer

Job description

Overview

DMO Deputy Manager - Material

                PepsiCo operates in an environment undergoing immense and rapid change.  Big-data and digital technologies are driving business transformation that is unlocking new capabilities and business innovations in areas like eCommerce, mobile experiences and IoT.  The key to winning in these areas is being able to leverage enterprise data foundations built on PepsiCo’s global business scale to enable business insights, advanced analytics, and new product development.  PepsiCo’s Data Management and Operations team is tasked with the responsibility of developing quality data collection processes, maintaining the integrity of our data foundations and enabling business leaders and data scientists across the company to have rapid access to the data they need for decision-making and innovation.

What PepsiCo Data Management and Operations does:

·  Maintain a predictable, transparent, global operating rhythm that ensures always-on access to high-quality data for stakeholders across the company
·  Responsible for day-to-day data collection, transportation, maintenance/curation and access to the PepsiCo corporate data asset
·  Work cross-functionally across the enterprise to centralize data and standardize it for use by business, data science or other stakeholders
·  Increase awareness about available data and democratize access to it across the company

 

The DMO Associate Analyst in the customer domain will be responsible for collecting, evaluating, and aligning master data process information into MDG, S4 HANA in accordance with Data Governance Policies & the PepsiCo Global Template (PGT Program). The objective of this role is to execute the business processes implemented for material master data maintenance (workflows, screens, data rules). This role is key in ensuring high quality master data records are created and maintained to support business transactions, reporting, & other data requirements in MDG, S4 HANA, and legacy systems.

Responsibilities

Key Accountabilities:

·  Lead the material domain data work and the team in handling workflow requests and ensure the program-defined SLAs are met
·  Establish excellence in meeting the objectives of the DMO sustain organization & deliver high data quality for smooth business operations
·  Perform data maintenance in SAP Master Data Governance (MDG) environment and ensure high quality data per the defined global template rules/standards
·  Assist the DMO Champions in setting up the KPIs & workflow metrics/reporting Ability to analyse data issues with minimal direction and identify the relationships between
·  data objects, able to do this analysis methodically and engaging the global/local data experts as required
·  Define and develop user stories/service requests and critical test scenarios for major configurable variances in the material master maintenance process
·  Manage work intake of data setup requests from the business requestors & initiators, ensuring proper completion of workflow requests & approvals on MDG
·  Ensure accurate lists of key master data attributes & objects are maintained as a key project Reference.
·  Partner with requesting teams and IT support teams to resolve and/or report issues as they arise
·  Communicate status of open workflow requests to stakeholders & DMO leads and note follow-ups or issues encountered
·  Monitor the workflow status and the SLAs, alert the end users missing the SLA dates for completion of their tasks and escalations as applicable
·  Accountability for mass data loads including creation of load format, data preparation, load program design, testing and result verification in collaboration with the business.
·  Applies PepsiCo governance standards to the data objects/data management and problem resolution
·  Basic knowledge of formal data governance practices and ability to conduct root cause analysis and sees connections between data and process.
·  For simple to medium complexity analytical tasks, able to analyse with some direction and identifying the relationships between those parts of the information. For highly complex analytical tasks, able to do this analysis methodically with some direction.
·  Interface with business partners as an expert in explaining and relating how data impacts their business function
·  Fully understand data, systems, and end to end business processes within multiple functional areas
·  Take ownership of critical path tasks and prioritize work of self and others to deliver results within agreed upon deadline
·  Develop process overview and best practice documentation for the team.
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Qualifications

Qualifications:

·  Bachelor’s degree in Computers/ Management Information Systems or related fields preferred
·  At least 3 years of experience in Data Management- Material & BP Customer/Supplier
·  At least 1 year of experience in SAP Enterprise or MDG/S4 HANA preferred
·  System implementation, testing & baseline support experience a plus
·  Experience working with Microsoft Excel & VBA
·  Ability to work autonomously and escalate issues as required 
·  Detail-orientated, thorough with documentation/communication
·  Working knowledge of Business Processes in the Customer Master Data Domain

 

Skills, Abilities, Knowledge:

·  Technical experience in SAP Enterprise or MDG / S4 HANA
·  Proficiency in basic Microsoft applications (Excel, Word, PowerPoint, Visio, Outlook and other)
·  Excellent communication skills, both verbal and written, in English
·  Knowledge in mass update tools like Winshuttle is a plus
·  Excellent communication skills, both verbal and written, in English
·  Detail oriented, thorough with documentation/communication
·  Ability to quickly adapt to changes in timelines and sequences, deal with ambiguity, and succeed in a high-pressure environment
·  Positive and flexible attitude to enable adjusting to different needs in an ever-changing environment
·  A drive to learn and master new technologies and techniques
·  Acting as owners, willingness to work hard & demonstrate strong attitude to learn/deliver results
·  Ability to manage day to day execution, establishes plans and objectives and resolve issues
·  Under limited supervision, ability to independently own work or team resources work in functional area, applying enhanced analytical skills to master data requests