Deputy Director - Infra Platforms, Storage, Automation

Job description

Overview

This role is part of Data Protection Org under Global Compute service and responsible for the delivery of effective infrastructure support globally (with a focus on Storage Technology) to address business goals and operational/availability requirements.  This role must provide oversight and governance to a large team of Managed Service Providers who provide the hands and feet support for PepsiCo's global Storage platform. 

This person will play a key role in designing implementing and maintaining Storage infrastructure for PepsiCo. This person will work very closely with Infrastructure Operations team and MSP's to streamine process, enhance efficiency and ensure reliability and scalability of our infrastructure. This person will identify automation and optimization opportunities and develop and implement the solutions to eliminate wastage and increase productivity. 

Oversee ~20+ MSP contractors.  Oversees all Storage services globally -  24000+ servers and 14+PB (Petabytes of storage) and Storage management in Cloud (Azure storage). 

 

Responsibilities

Partner with Service Providers and key stakeholders to provide the required Storage support to meet business requirements and ensure appropriate availability of infrastructure services 

Partner with Service Providers  service delivery teams to review service Levels, KPIs and metrics to ensure service levels are met through regular operational reviews 

Partner with PepsiCo and Partner Architects, Compute and Network Engineers and other stakeholders to  assist in the design, communication and implementation of Strategies, Technology Roadmaps, Standards, Processes and Services 

Partner with Information Security Group to ensure security, audit, SOX  and compliance requirements are met across infrastructure services 

Partner with Asset Management, Compute & Network Engineering teams to maintain database asset currency and track out of support equipment still in use across infrastructure services 

Partner with Asset Management, Capacity and Performance Management for Global IT Servers, Storage and Automation to assist in establishing a forecast model and anticipate demand across infrastructure services 

Provide change governance and change ownership across infrastructure services by attending all relevant Change Approval Boards  

Perform financial forecasting; manage project and operational budgets.  

Stay abreast of new and emerging technologies and processes. Evolve and apply to continuously improve IT services. 

Make and influence technical and business decisions 

Work closely with Supplier Relationship Team to foster healthy supplier relationships, manage contracts, product performance, usage monitoring and forecast, service levels and expectations 

Partner with Architecture and Engineering Leaders to establish criteria and execution that ensures proper transition from Engineering to Operational areas for project delivery and production support. 

Lead the triage of complex problems as needed to ensure restoration or quality of service and support critical incidents when required. 

Partner with Risk and Compliance to lead development and ownership of in scope Data Centre disaster recovery plans and ensure regular review of DR plans and tests. 

Develop opportunities for cross-team effectiveness and remove organizational barriers for strong teamwork, collaboration, and excellent Compute service delivery 
Qualifications

Years of Experience :

5+ years of related IT business work experience

 

 

Mandatory Technical Skills :

 

Dell Storage portfolio for Block, File and Object Storage
Storage Automation.
Scripting using PowerShell, Python
Azure NetApp Files (ANF)
At least 5 years in technical subject matter expertise position
Operational experience in technical platforms (Cloud storage, Network attached storage, Block storage, Backup and Recovery, Server platforms a plus)
Project delivery experience
Strong analytical skills to support problem troubleshooting, resolution, and root cause determination to complex technology issues

Dell Storage portfolio for Block, File and Object Storage
Storage Automation.
Scripting using PowerShell, Python
Azure NetApp Files (ANF)
At least 5 years in technical subject matter expertise position
Operational experience in technical platforms (Cloud storage, Network attached storage, Block storage, Backup and Recovery, Server platforms a plus)
Project delivery experience
Strong analytical skills to support problem troubleshooting, resolution, and root cause determination to complex technology issues

 

Mandatory Non-Technical Skills :

 

Site Reliability Engineering (SRE) 
Agile practitioner (SAFe framework + Azure DevOps) 
ITIL – Configuration, Change, Incident, Problem and Asset Management Processes. 
Leadership and communication skills. 
Experience in CPG industry preferred. 
Provides outstanding customer service skills to direct and indirect customers, resolving very difficult and sensitive issues effectively. 
Ability to thrive in a fast paced and demanding work environment. 
Strong documentation skills and ability to explain complex technical concepts to non-technical personnel 
Good collaboration and partnership skills to foster key relationships with other technology, application and business teams 
Solid foundation in IT operational concepts and procedures 
Requisite skills to influence others in order gain consensus and alignment for key deliverables that span multiple teams and organizations 
Vendor management experience 

Differentiating Competencies :

Automatization for Storage.
Scripting skills to automate manual tasks.
Strong leadership and communication skills.
Partnership with Storage managed service providers
Works with external technology vendors to support project and transformation requirements as needed
Sector application support teams (heavily)
Collaborates with other Compute and infrastructure technology support teams
Works with other data center leads
Creative thinking skills with emphasis on developing innovative solutions to solve complex problems that may not have one clear answer
Professional experience influencing internal and external stakeholders
Excellent written and verbal communication skills
Works with Capacity and Asset and Configuration Management teams