Supply Chain Sr Associate - Cairo Business Services (French Speaker)

Job description

Overview

This role is responsible for supporting the Cluster Supply Chain team with general customer service administration, order management and order fulfilment and execution support. It will require a collaboration with all departments supporting SC in terms of solving daily order issues and implementing business actions.

Responsibilities

Functional Responsibilities

Order Management & Order Fulfilment:

·  Capture Order (excl. order validation) – Receive standard order details from sales and capture order in the system (standard and promotion order not including samples/ donations)
·  Change Order – Receive order change request from Sales and update the same in the system
·  Check pricing
·  Optimize Logistics – Optimize orders in terms of shipping combinations and create filler order for FTL delivery (if required)
·  Conduct Credit Check – Confirm order change in system for central delivery + distributors Change order based on alignment with customer Unblock order
·  Proactive out-of-stock communication in case of exceptions
·  Perform stock check and confirm quantities – Check product availability/out of stock (stock at hand) and confirm order quantity ; Align on operational ATP topics with supply planning
·  Create delivery in the system – Create final delivery details and confirm in the system; Follow-up with 3PL/transport about order status
·  Optimize and create filler orders - Agreeing with customer if extra order can be created

Manage returns:

·  Create return delivery and inform sending WH and 3PL about pick up order
·  Align on issue resolution with customer
·  Receive notification about return delivery from customer/sales (in rare cases – only large quantity errors, health issues, damages etc.)

Other activities:

·  Daily problem solving in order processing
·  Coordination between departments (in person, by phone, zoom meetings, email)

 

People Responsibilities

 

·  Support the Customer Support GBS Lead with all initiatives to improve GBS service offerings.
·  Support relationship management with key stakeholders within BU supply chain.
Qualifications

Qualifications:

·  University degree
·  Proficiency in French and English
·  Previous exposure to similar role is a plus

 

Abilities:

·  Excellent analytical skills and numerical abilities
·  Great communication and interpersonal skills
·  Results oriented
·  SAP Experience is a plus