Credit Control Clerk - Pipers Crisps

Job description

Overview

Liaison across Pipers customer base (5,000+ ‘Direct’ customers and c.120 ‘National/Regional’ accounts) to collect payments, recover overdue balances, and cross-departmental interaction in support of timely execution of customer orders & deliveries.

To support the Credit Control Lead in the delivery of the Pipers Credit Control agenda, including overdues reporting & resolution, and issuing of monthly statements to Pipers customer base.

Deputise for the Credit Control Lead where required.

Responsibilities

·  Process customer payments (credit card transactions & bank transfers), and resolve any payment queries.
·  ‘Cold calling’ of overdue customers to secure payment of overdue balances.
·  Provide customers with copy documentation where required.
·  Support in the generation & issuing of monthly customer statements.
·  Liaise across Sales, Telesales & Operations teams to ensure smooth execution of orders, deliveries & cash collection – navigating across both Stay In Front (SIF) and Navision (NAV) systems.
·  Daily reconciliation of the bank and sales ledgers in support of the Credit Control Lead where required.
·  Effective communication with Customers and across key internal stakeholders, ownership of query resolution.

 

KPI/Measures:  

·  Percentage of overdue debtors at the month end <5%
·  Debtor days are below 45 days·  

Qualifications

·  Previous Credit Control experience is desirable
·  Good IT skills
·  Good interpersonal skills, with previous customer interaction experience desirable
·  Attention to detail, accuracy, diligence and tenacity
·  Comfortable dealing professionally with customer complaints, and working in a high call frequency environment