Consumer Experience Representative

Job description

Overview

As part of PepsiCo’s Global Insights team, the Consumer Experience function is transforming the way we interact and learn from consumers. CX integrates this critical capability to answer key business questions and more intimately engage and learn from our consumers leveraging digital technologies and an empathetic human connection.

Responsibilities

·  Engage with consumers via digital channels; responding to questions or concerns about PepsiCo as an organization, its product portfolio, Marketing initiatives and Manufacturing processes.
·  Protect and promote company and brands through consumer engagement
·  Writes content / posts to respond to consumers
·  Support a Key Process in the communication center as a subject matter expert.  (i.e. Marketing Initiatives / messaging strategies)
·  Serve as a trusted advisor while working with and supporting teams across PepsiCo.
·  Flexibility to provide periodic weekend support
·  24/7 for sensitive media trending topics
·  Escalates influencer or risky posts to comms and legal for approved responses
·  Maintains approved responses by brand matrix
·  Equipped to handle select quality escalations within the social channel

Compensation & Benefits:

 

·  The expected compensation range for this position is between $53,900 - $84,050 based on a full-time schedule
·  Location, confirmed job-related skills and experience will be considered in setting actual starting salary
·  Paid time off subject to eligibility, including paid parental leave, vacation, sick, and bereavement.
·  In addition to salary, PepsiCo offers a comprehensive benefits package to support our employees and their families, subject to elections and eligibility: Medical, Dental, Vision, Disability, Health and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Insurance (Accident, Group Legal, Life), Defined Contribution Retirement Plan
Qualifications

·  Bachelor’s or Master’s degree with a concentration in Communications, Public Relations or Marketing are preferred or comparable work experience

Work Experience:

 

·  2-3 years of prior business experience in a Communications or Consumer focused role

Skills and Capabilities: 

·  Excellent written and oral communication skills
·  Knowledge of and proficiency in social media channels with interest in emerging digital trends
·  Ability to effectively problem solve, collaborate, and communicate in a fast-paced work environment
·  Ability to multitask and prioritize channel management based on volume
·  Strong proficiency in Microsoft Office applications
·  Creative thinking and problem-solving skills
·  Spanish or French speaking a plus
EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

 

PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity

 

If you'd like more information about your EEO rights as an applicant under the law, please download the available  EEO is the Law  &  EEO is the Law Supplement  documents. View  PepsiCo EEO Policy .

 

 Please view our  Pay Transparency Statement