AR Collections Analyst – National & Regional Portfolio

Job description

Overview

The National Accounts Collections Analyst is responsible for timely collection of an assigned portfolio of both National and Regional DSD/DWD accounts. To mitigate Bad Debt risk, the analyst must maintain targeted DCSO levels, perform vigilant risk assessments and complete account maintenance reviews accurately and promptly. For the incumbent to be successful they must have the ability to maintain accuracy and timeliness, while addressing multiple tasks. 

Responsibilities

·  Manage assigned portfolio of accounts, including reconciliations, collections and support on deductions management
·  Execute appropriate collection strategies to improve period-end/monthly DSO, Cash Flow and other Key Performance Indicators
·  Liaise closely with KAMs and BDMs to solve customers' unique requirements or reconciliation issues, including scheduling periodic Risk Review meetings
·  Prepare and forward Periodic packages to customers for past due Invoices & Invalid Deductions, including appropriate back up to ensure prompt payment.
·  Comply to customer’s specific invoicing requirements and timelines for follow-up with a sense of urgency
·  Partner with internal stakeholders and shared services to action pricing, quantity and rebate items
·  Update changes to the customer’s information on a timely basis to ensure accurate EDI transmissions
·  Scrutinize SAP S4 Hana AR, and review EDI reconciliations in order to identify missed electronic transmissions
·  Develop and update monthly customer scorecards and communicate results to key stakeholders
·  Consistently strive for productivity gains to minimize controllable costs
·  Educate customers on PBC terms and various payment/billing options to drive cash flow improvements
Qualifications

·  3+ years’ experience in AR, in a computerized environment (preferably Oracle AR or SAP applications), managing relationships and collections of high-volume major retail & distributor accounts
·  Strong reconciliation and analytical skills. Ability to investigate/analyze and engage key stakeholders in the resolution process of all outstanding items.
·  Excellent verbal and written communication skills in order to work effectively with cross-functional teams and maintain customer goodwill and loyalty
·  Intermediate to advanced MS Word, Excel (Pivot/V-lookup a must)
·  ERP Systems savvy (SAP S4 Hana experience preferred)
·  Post-Secondary school diploma/degree in business related field of finance/economics or related experience.
·  Strong time and desk management skills to identify priorities and meet deadlines/ objectives
·  Ability to stay calm under pressure
·  Ability to be tactful yet assertive with strong negotiation skills
·  Good listening skills required to understand issues and provide solutions
·  Ability to work independently with minimal supervision
·  French is an asset, but not a requirement