Accounts Receivable Analyst - Bilingual

Job description

Overview

Position Summary

The Accounts Receivable (AR) Analyst – Customer Collections is responsible for managing the collections and terms compliance for an assigned portfolio of customer accounts.  This position requires the analyst to secure payments on past due customer accounts through follow up calls, promotion of Preauthorized debit or internet payments, successful negotiations and/or escalation. The individual ensures a high level of customer service and customer loyalty by responding to customer inquiries and investigating unreconciled amounts with a sense of urgency. The analyst works closely with the shared service deductions management, cash and customer service teams to maintain the assigned portfolio in current status and ensuring customer and field inquiries/issues are actioned timely and appropriately. The collector contributes to the P & L and the balance sheet by maximizing cash flow and mitigating risk through due diligence and sound credit decisions while supporting sales growth through strong partnerships with customers, drivers and sales. Consistent follow-up with internal partners for action and approvals is necessary to drive results. 

Responsibilities

·  Manages assigned accounts receivable portfolio of customers. Initiate follow up calls as required to support collections process
·  Meet core financial objectives including DCSO, bad debt and terms alignment for non-compliant customers
·  Ensures consistent follow up through to resolution for all outstanding invoices, invalid deductions and credit balances in accordance with established timelines 
·  Contribute to PBCs P & L by minimizing losses due to aged and unresolved receivables
·  Liaise with Sales Representatives/MEM and customers for additional information 
·  Educate customers on various payment/billing options available to expedite payments
·  Perform account reconciliations. Recover funds relating to invalid deductions
·  Participate in monthly portfolio risk reviews with supervisor
·  Build strong partnerships with sales, drivers and other cross functional teams to drive results
·  Partner with Cash, Collections, AR Customer Service,  Pricing and Sales teams to investigate and resolve customer issues
·  Identify risk and escalate to leadership/sales to gain support on resolution or next steps
·  Support the team on reporting and administrative duties as assigned by the Supervisor
·  Participate in monthly staff meetings and one on one risk reviews and I&U’s
Qualifications

·  1-2 years with AR collections/deductions resolution experience in a computerized environment using web-based AR application, preferably Oracle AR
·  Experience in dealing with pricing, short shipment, unauthorized product and other deductions
·  Diploma/degree in business related field of finance/economics
·  Strong reconciliation and analytical skills
·  Effectively collaborate with cross-functional teams
·  Proficient Word and Excel skills
·  Ability to work in a team environment with minimal supervision 
·  Billingual (French & English) is a requirement

What you can expect from us:

·  Competitive compensation
·  A flexible working environment that promotes a healthy work-life balance
·  A dynamic and inclusive culture that promotes you to bring your whole-self to work
·  A supportive team that will encourage your professional growth and development
·  An opportunity to be meaningful and impactful within your work and projects
·  An organization that aims to use their scale, reach and expertise to build a more sustainable world