L2 Technical Support Specialist

Job description

Position Description:

Research issues not able to be resolved by Tier 1 and identify system fault

Your future duties and responsibilities:

. Provides initial fault isolation and proposes resolution for approval by senior team members to limit and address issues promptly.
. Prepare additional detailed information for Tier 3 on issues that require dev involvement
. Create support commands/scripts/workarounds to resolve customer issues
. Support issue resolution with various Internal Admin Tools (IAT)
. Respond to more advanced issues escalations promptly and appropriately, per
. Reach out proactively to senior agents and supervisors with questions to ensure solid understanding and growth of systems, processes and procedures.

Required qualifications to be successful in this role:

Role Requirements

. Technical aptitude or familiarity with software concepts such as: HTML, Javascript,Wordpress, SQL Queries, Exponea or other CRM platform tool experience, Word, Excel, cloud platforms (Azure, GCP)
. With 2-3 years of relevant experience.
. Solid organization and coordination skills.
. Outstanding research and problem-solving skills.
. Excellent verbal & written communication skills
. Able to utilize internal communication tools to align with all stakeholders to perform requested tasks
. Prior work experience as a technical specialist preferred but not required
. Prior work experience in healthcare and/or software industry preferred but not required

Skills:

·  English
·  SQL
·  HTML
·  JavaScript
·  MS Dynamics CRM

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.