Facilities Support Officer

Job description

Position Description:

 At CGI, you will play a vital role in creating a safe, secure, and welcoming workplace that enables our people and clients to thrive. As a key on-site presence, you will help deliver seamless office operations while supporting physical security and workplace experience across multiple locations. Working collaboratively with facilities, security, and IT teams, you will contribute to high-quality environments that underpin business success. This role offers the opportunity to take ownership of day-to-day operations, bring a proactive and service-focused mindset, and make a tangible impact in maintaining the standards that define CGI’s trusted and innovative approach.

CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.

This role is primarily based in Leeds but requires regular travel to other CGI offices across the Midlands and Scotland.

Your future duties and responsibilities:

In this role, you will be the face of the office, ensuring a professional front-of-house experience while supporting the smooth day-to-day running of facilities and workplace services. You will take ownership of visitor management, office presentation, and operational coordination, helping to create an environment where employees and clients feel supported and productive.

You will also contribute to maintaining a safe and secure workplace by supporting physical security processes, carrying out routine checks, and responding to incidents with professionalism and composure. Working across multiple CGI locations, you will collaborate with internal teams to ensure consistent standards, proactively identify improvements, and support business continuity through flexible on-site coverage.

Deliver & Enhance front-of-house and workplace experience
Manage & Coordinate visitor processes, access control, and meeting spaces
Support & Maintain office operations, presentation, and facilities coordination
Monitor & Uphold security procedures, checks, and compliance standards
Respond & Escalate incidents, ensuring accurate reporting and resolution
Collaborate & Communicate with facilities, IT, and security teams
Travel & Support multi-site coverage to ensure operational continuity

Required qualifications to be successful in this role:

You will bring a strong foundation in facilities, workplace support, or security operations, combined with a proactive and professional approach to service delivery. You should be comfortable working independently and across multiple locations, with excellent communication skills and a keen eye for detail. A willingness to travel and adapt to changing business needs is essential.

You should have 1–5 years’ experience in facilities, office support, or physical security roles
Strong customer service skills with a professional and approachable manner
Proven ability to manage tasks independently and maintain organised workspaces
Basic understanding of workplace safety, security processes, and incident handling
Experience maintaining records and supporting administrative processes
Willingness to travel regularly, including overnight stays where required
Relevant training (e.g. first aid, fire warden) or willingness to obtain

Skills:

·  Facilities
·  Records Management

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.