Specialist-AAGI A&H Telesales Customer Loyalty (English Skill)

Job description

Managing client communications to provide a high quality of customer service, retain existing clients and increase the company’s reputation and boost sales. Contacting clients to renew their policies and setting up of the new policies play a major part in the Renewal Officer’s daily tasks.

Re-New Business Sales Management
- Drive sales performance by build relationship and provide high quality of customer service
­- Produce & follow up with underwrite for renewals documentation, which should be actioned 4-8 weeks before the renewal date and prospects providing quotations
- Obtaining quotations and Communicate quotations, advising the most appropriate in terms of price and cover to meet the applicant’s needs and Treating Customers Fairly.
­- Provide weekly re-new perfromance reports to review performance results
- Share the outstanding issues/ problems to the relevant parties
- Drive to solve the issues/ problems in order to increase re-new sales performance
- Follow up and manage customers’ complaints received and propose the solutions to improve the service quality to customers
- Discussing any additional covers to ensure that all the insurance requirements are satisfied

Must Have:

- Bachelor’s Degree in Marketing,Business Administration, or related filed

- Minimum 1-2 years in Tele Sales experience preferably in the insurance industry.

- Good English communication skill

- Convincing Skill

- Any AI-future skills e.g., ChatGPT, or CoPilot 365, will be an advantage

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.