Production Management Expert

Job description

About the Job

Join Allianz Technology S.p.A. as a Production Management Expert, where you will play a crucial role in supporting the Production Manager to ensure effective service delivery to our business partners and manage the customer interface, striving for high customer satisfaction. Your focus will be on resolving incidents, managing operations, and providing valuable feedback to enhance the quality of services offered.

With your comprehensive knowledge of the clients' IT landscape and organization, along with a solid understanding of projects, products, and services, you will be instrumental in maintaining operational excellence. As part of a truly global team, you will collaborate with various Allianz teams, leveraging best practices and your expertise to support and strengthen our service delivery.

You will have the opportunity to work on diverse projects and processes within an international environment, contributing to both the maintenance and continuous improvement of current operations and the development of strategies to enhance our IT services.

If you are passionate about driving impactful improvements and thrive in a dynamic environment, we invite you to join us on this exciting journey.

What you do

• Monitor together with the teams on a daily basis all applications and infrastructure of a region.
• Work with multiple global and local teams to resolve incidents, improve operations and provide feedback and suggestions to application architects 
• In charge of performance of the applications, working together with the customers on plans improvement .
• Act as  first and single point of contact for the customer in terms of infra or application issues (e.g. incidents/outages, management escalations).
• Lead the “crisis room” with the technical teams in case of an emergency.
• Work together with local CTO and application architects hand-in-hand on cost improvement measures.
• Work with the different functions like Account Management and Controlling to also oversee the financial relationship with the customers.
• Support in the decommissioning processes.

What you bring

• Very strong IT background with several years of experience with operational responsibility in the application and/or infrastructure environment.
• International working experience with strong track record in transformational projects.
• Skilled at analyzing data and reporting.
• Ability to cope with challenges and work under pressure, coordinating interactions between different teams and acting as a mediator to resolve issues.
• Skills in interacting with various levels, including C-level executives.
• Degree in IT, Computer Science or a related field.
• Excellent communication, collaboration, and analytical thinking skills, with fluency in both Italian and English, written and spoken.
• Basic knowledge of AI technologies, principles, and their practical use.

What we offer

• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.
• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.

About Allianz Technology

With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked to run, optimize, transform, and innovate the infrastructure, applications, and services together with Allianz companies to co-create the best customer experience.

We service the entire spectrum of digitalization - from one of the industry's largest IT infrastructure projects that spans data centers, networks, and security, to application platforms ranging from workplace services to digital interaction. In short: We deliver comprehensive end-to-end IT solutions for Allianz in the digital age. We are the backbone of Allianz.

Find us at: www.linkedin.com/company/allianz-technology.

Commitment to Integrity, Fairness & Inclusion

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.

To Recruitment Agencies:

Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agencies or search firm recruiters.

When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid

when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes,

even if the candidate was ultimately employed by Allianz.