Claims Assessor

Job description

Allianz Trade is a leader in the trade credit insurance market and embraces innovative technologies. We utilize Artificial Intelligence powered tools and encourage candidates with a basic understanding of commonly used platforms, as well as an awareness of best practices and the potential risks associated with AI in the workplace to apply.

Key Responsibilities

Reports To: Head of Claims & Collections

Credit Monitoring

• Partner with policyholders on achieving the best outcome to minimize overdues and losses.
• To work with our policyholders on rescheduling, cease shipment, debt recovery and legal action for buyers that have defaulted.
• Provide sound collection strategy and litigation advice.
• Analyze, initiate, monitor and decide on orientation of a case in amicable, legal and insolvency stages domestic or international.
• Prompt follow up action on all the scheduled repayment dates and file progress. 

Initial Claim Review

• To perform the initial document checks when policyholders file a formal claim.
• To perform an initial review of the claims.
• To liaise with Account Management, Broker and Policyholders on any outstanding documents and clarification on any discrepancies.
• To work with the claims team on the transfer of file for claim approval and payment.

System and Reporting

• To ensure all the necessary reporting are prepared and submitted in accordance to the deadlines.
• Ensure action and tasks are properly registered and updated in the system.

Job Requirements

• Minimum 3-5 years experience in B2B relationships, preferably in an international and credit insurance context.
• Experience in a client-facing position.
• Claims and collection background or experience equivalent.
• Work experience in an international environment.
• Language skills: fluent in English
• Interpersonal skills : build and maintain relationship with brokers and policyholders
• Customer skills: ability to anticipate clients needs, improve service and satisfaction.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.

If you are interested in the position above and think you have the right profile, please follow the online application process. For more detailed information about the company and our career opportunities please go to our website: https://www.allianz-trade.com/en_global/careers.html

The personal data collected in this application will be used by us for recruitment purposes only. It is our policy to retain the personal data of unsuccessful applicants for future recruitment purposes for a period of 36 months. Under the Personal Data (Privacy) Ordinance, you have a right to request access to, and to request correction of, your personal data in relation to your application.

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