Recovery Officer

Job description

Recovery Officer - RAA - Adelaide

 RAA has proudly served South Australians since 1903, offering trusted insurance, motoring, travel and home services to over 830,000 members. With a strong commitment to our purpose- better for members better for our community- RAA is passionate about creating a safer, more sustainable future.

To continue providing the high level of service our members know and trust, RAA’s general insurance business is proudly backed by Allianz Australia Insurance Limited- part of the global Allianz Group. This partnership brings together RAA’s deep local understanding with Allianz’s global expertise, delivering the best of both local care and international strength for our members.

This role is currently based in Mile End and will relocate to Adelaide City in June 2026

About the role

• Support the recovery process by managing correspondence, processing payments and receipts, and ensuring all tasks were completed accurately and on time.
• Respond to phone and email enquiries with professionalism and care, escalating complex matters to senior team members when required.
• Handle billing, invoicing, and receipting duties to maintain smooth and efficient recovery operations.
• Provide empathetic and professional service to both internal and external customers while upholding company standards and compliance requirements.
• Negotiate settlements and payment terms within set guidelines, recommending debt write-offs when appropriate and ensuring all financial transactions were processed with precision.

About you

• Experienced in claims management, settlement negotiations, or similar recovery roles, with the ability to demonstrate strong negotiation skills and provide recommendations for settlements and payment arrangements.
• Possesses strong communication skills, capable of delivering professional service to customers by effectively identifying and addressing their needs.
• Demonstrates the ability to work collaboratively within a team while maintaining high accuracy and attention to detail.
• Possesses strong organisational and analytical skills, able to manage and action correspondence, process payments, receipts and other duties to achieve successful recovery outcomes.
• A passion for leveraging emerging technologies to stay ahead in a fast -changing digital world