Team Manager - WPI

Job description

TEAM MANAGER – WPI | SYDNEY CBD

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.  

The primary purpose of this role is to lead the WPI team in delivering high-quality claims management, ensuring compliance with regulatory and legislative requirements, meeting contractual obligations and agreed timeframes, and achieving key customer and client outcomes. The role drives an efficient and effective operating model, building sustained capability within the team to consistently meet performance measures and support positive financial and customer results.

About the role

• Lead the WPI team to ensure high-quality claims management that meets all regulatory, legislative, and contractual requirements, while achieving agreed timeframes and delivering positive client and customer outcomes.
• Collaborate with Claims teams to identify opportunities and implement strategies for achieving WPI targets and improving outcomes.
• Drive innovation, simplification, and productivity improvements to enhance customer experience.
• Work with Claims teams to identify and address employer and agency practices contributing to higher WPI outcomes, aiming to reduce treatment needs, support earlier recovery, and improve claim results.
• Manage legal provider performance and collaborate with Claims teams to enhance awareness of WPI processes and requirements, providing guidance for improved outcomes.

About you

• Extensive experience in people leadership and bodily injury claims management within a complex matrixed insurance organization.
• Possession of tertiary qualifications in a relevant field and/or industry accreditations.
• In-depth understanding of claims management models, cost drivers, and the laws, rules, and regulations governing claim practices.
• Proven ability to effectively partner with business leaders and build strong professional relationships across the enterprise.
• Demonstrated experience in managing complex and ambiguous issues, with the ability to translate strategic planning into commercial operations, along with excellent verbal and written communication skills for impactful and influential communication.
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.  

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!  
• Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources. 
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer! 
• For more details about our benefits, visit the Allianz Careers site. 

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.  

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter and nurtures a culture grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation. 

Join us. Let’s care for tomorrow. www.allianz.com.au/careers