Medical Team Leader

Job description

The Medical Services Team Leader is responsible for day to day management of a multidisciplinary team of healthcare professionals providing 24/7 support to our international health customers accessing value based healthcare across the globe. 

Functionally reports to Cairo Medical Services Supervisor

What you do

Responsibilities will include, but are not limited to, the following:

•    To support and coordinate the effective placement of Treatment Guarantees to providers 24/7 across the globe, to ensure our customers have access to value based healthcare in a timely manner.
•    To support and deliver strong clinical leadership and workforce planning in collaboration with Global Medical Manager direction/strategy. 
•    Ensure strong cost containment for the department aiming to reduce treatment variations and avoidance medical costs. 
•    To act as a point of contact for clinical queries, preapproval adjudication, customer issue resolution and escalations, ensuring prompt and appropriate resolution for the customer. 
•    To provide coaching and on the job training to all team members to the standards required to perform the function of a Medical Advisor/Coordinator
•    Continuous improvement of the Medical team processes, and ensuring best practice processes are utilized within the Medical team.
•    Effective management of the company’s Medical Services function and team ensuring appropriate collaboration and  with helpline teams, claims function and the client services function as well as with external partner relationships.
•    Ensuring all Medical team processes are aligned with the customer at the heart of our work and all other relevant business functions.
•    To assist in resolving value based negotiations where cost of treatment and/or quality of treatment provision is under review between Allianz Worldwide Care and provider, physician or TPA.
•    To ensure all existing operating service standards are consistently met 24/7 and to devise strategies to improve these in line with transformation objectives. 
•    To assist in the management of the Medical Services team in accordance with Allianz people management policies
•    To develop and continually refine objective mechanisms to measure the productivity of team members against performance targets and to devise and implement strategies to engage and improve individual team  and members productivity and cost avoidance.

•    To develop and implement strategies to continually enhance a strong customer focused culture within the Department, liaising with other relevant parts of the business as necessary;
•    To identify training requirements and, in co-operation with other relevant parts of the business, to devise and implement strategies to address these needs;
•    To develop and maintain good working relationships with all departments and support them according to their needs;
•    The continual monitoring and review of processes and procedures, including systems processes, and the introduction of necessary process enhancements. Liaison with IT Department in particular is required here.
•    Responsibility for Health & Wellbeing, Safety and Welfare within team (please refer to the Company’s Safety Statement for full list of responsibilities)
•    Drive behaviors that deliver on quality and customer excellence
•    Collaborate with global team leaders to ensure a follow the sun model is implemented – Dublin/ Brussel/Cairo/Malaysia/Manila
•    Support high profile client management
•    Strong focus on GDPR

What you bring

•    3 years of experience in a Team Leader position in international medical insurance company is essential  
•    Medical background is a must (Pharmacy, dentistry)
•    Clinical experience in hospital / community practice desirable
•    Hold a third level degree or additional management or  professional qualification
•    Strong Knowledge of Microsoft Office (Excel, Word)
•    Previous Management Experience of people across remote and flexible locations desirable 
•    Project management or workforce capacity planning background would be advantageous
•    Customer and quality Focused, Results Orientated and Outcome Driven
•    Ability to work effectively within a global team environment where colleagues are working remotely 24/7. 
•    Strong boundaries in managing sensitive relationships whilst advocating for customers and different and competing stakeholders 
•    Strong understanding of medical case management and cost containment
•    Ability to work well in a fast paced and busy commercial environment 
•    Highly motivated & proactive priority management style 
•    Ability to prioritize own and team workloads whilst working remotely
•    Strong communication and interpersonal skills
•    (report writing & presentation skills) 
•    Excellent leadership qualities & ability to delegate effectively
•    Honesty & integrity

What we offer

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.  We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Great to have you on board. Let's care for tomorrow 

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85392 | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

Join us. Let's care for tomorrow.