Claims Officer - Fluent German Speaker
Cairo, EGYPT
Job description
What you do
You work in the division Health & Benefits Claims Germany. We deal with processing of demanding health insurance cases in Germany and abroad. With a great deal of interest in medical matters in contact with customers, we enable professional processing. From the initial correspondence to the conclusion, including the examination of recourse options. We work in a specialized team and use a global network of providers, doctors and other experts.
Your key responsibilities:
Examination of insurance cover including pre-claims and premium check
Examination of entitlement to benefits in accordance with the terms and conditions of insurance
Assessment of medical facts and diagnoses
Settlement and payment of the service entitlement to our customersWritten correspondence with our customers;
Conducting customer-oriented telephone calls
Examination and assessment of recourse claims
Assumption of special tasks (by arrangement), e.g. examination and assessment of emergency call damage within the framework of an interface to the emergency call centre
Collaboration within the team and across other departments
What you bring:
- Completed training as a social security clerk, health care clerk, medical assistant or comparable training ·
- Experience in the use of MS Office and other IT systems
- Very good knowledge of German language (C1) as well as good written and spoken English skills
- Strong customer orientation
- High motivation and willingness to learn
- Communication and teamwork skills
What we offer:
Our employees play an integral part of our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being part of their journey. We are there to empower you and your professional and personal goals and for that reason here are some of our benefits:
- Dynamic and Multinational working environment
- Hybrid working module
- A wide range of employee benefits such as performance bonus, health insurance
- Language Allowance
- Modern Office
Please note that the working schedule will be from Monday to Friday, standard working hours.
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Great to have you on board. Let's care for tomorrow.