INTERNSHIP - Group Projects Customer Service W/M

Job description

Allianz Trade  is the trademark used to designate a range of services provided by Euler Hermes. 

 

We are the global leader in trade credit insurance and a recognized specialist in the areas of surety, collections, structured trade credit and political risk. For over a century, we have been helping businesses like yours anticipate risks, act with speed, make informed decisions and grow securely.

Headquartered in Paris, we are present in more than 50 countries with 5,500 employees. In 2021, our global business transactions represented 931 billion Euro in exposure. 

As a member of the Allianz Group, we are a strong global community committed to a culture where both people and performance matter. 

We truly care for our employees and their individual needs and aspirations. We all shape an environment in which everyone has the confidence to dream, to explore and to grow. 

Let’s take control of tomorrow, together. 

 

The Role:

The role is to contribute to the roll out of the new customer service model by providing support on strategic projects : implementation and developments of IT solutions, deployment and harmonization of customer service processes. Reports to the group customer service manager.

 

Main Tasks:

·  Data analysis : provide accurate customer data analysis relative to all the Business Units (usage of IT tool and Excel)
·  KPIs analysis : analyse new indicators within process mining platform
·  International stakeholders interactions : be in contact with group and international departments regarding to the group customer service projects
·  Teams meetings : participate to the internal team meetings with deck contribution
·  New omnichannel platform : improvement of the usage by customer service teams
·  Support to project management tasks

 

Profile:

·  Sense of customer service and business
·  Good communication skills
·  Multicultural relationship skills
·  Analytic skills, at ease with data (usage of Excel)
·  Office package with good command of power point
·  Comfortable with IT platforms, BI and collaborative tools
·  English spoken

We at  Allianz Trade  believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation