Insurance Operations Services Delivery Lead with German

Job description

Allianz Services is proud to serve and be part of Allianz Group, one of the world's leading insurers and asset managers. Our global footprint, with more than 7,300 employees located across ten countries and four continents, enables us to unlock value for our partners across the insurance value chain and deliver superior client experience within Allianz Group. At Allianz Services, we have a strong specialization in core insurance operations, shared services, business analytics, engineering, and management consulting. Our people and our trusted relationships with partners are what matter most. These are rooted in our values of compassion, integrity, and expertise and we strive to continuously evolve, improve, and deliver excellence while contributing successfully to the transformation of Allianz. Caring actively for the environment, for people, and for our customers is what makes us a great place to work and together we are shaping a better and more caring tomorrow.   

 

Allianz Services is a company which belongs to the legal entity, Allianz Technology SE.   

 

Job role

 

The role implies leading, supervising and guiding the Insurance Operations Services team, that provide different services in the claims and policy admin value chain  in order to fulfil customer satisfaction and business needs.

 

What you will do

 

·  Works under immediate supervision of Head of Pillar and may have Management Trainees / People Coordinators under supervision;
·  Provides support to new business opportunities. Takes an active supporting role in bids and supports the transition and implementation of new business (including new service offers);
·  Provides expert problem management support to difficult, high profile customer issues and ensures root cause analysis is conducted and a corrective action plan is followed through with any learning applied for future benefit;
·  Driving improvements and implementation of global operation processes and quality assurance as well as the development of policies and procedures regarding the areas in scope;
·  Leads and develops people in accordance with the Allianz People Attributes, leadership values and relevant guidelines;
·  Enables the team to function effectively, follows clear priorities in alignment with the strategy and ensures that these are met;
·  Prioritizes, delegates and controls tasks, balances workloads and steers capacity in the team;
·  Communicates actively and ensures proactive information management and may guide employees through change initiatives;
·  Acts as a bridge between the local teams and relevant stakeholders (alignment for targets, roles, growth strategy, complexity of tasks);
·  P&L responsibilities at the team level;
·  Delivers team presentations, sets team meetings, informal voice of the team, results presentation, travel administration;
·  Delivers results presentation and supports the organization and the team in floor walks and customer visits.
·  Other operational responsibilities might occur, in line with the service line coordinated.

 

 

What you bring

 

·  Relevant experience in people management (managing managers) & client management (min 5 years)
·  Proficiency in MS Excel & MS PowerPoint;
·  Strong organizational, planning and structuring skills;
·  Fluent in German and English, must be able to hold presentations and lead meetings in German and English;
·  Experience in working in multicultural environments, especially in joint off shoring & on shoring delivery models.

 

 

You have

 

·  Strong organizational, planning and structuring skills;
·  Very good communication skills, problem solving ability, team player, very organized;
·  Ability to build working relationships in a complex environment;
·  Flexible and able to think outside the box;
·  Self-starter and driven;
·  People oriented;
·  Customer oriented;
·  Analytical mindset.
·  Provides expert problem management support to difficult, high profile customer issues and ensures root cause analysis is conducted and a corrective action plan is followed through with any learning applied for future benefit;
·  Driving improvements and implementation of global operation processes and quality assurance as well as the development of policies and procedures regarding the areas in scope;

 

 

 

What we offer

 

We support your well-being 

 

We foster an inclusive and healthy workplace with a flexible hybrid working model: 

·  Experience access to counseling services, mental health resources, and well-being sessions designed to keep you feeling your best 
·  Enjoy a monthly budget via the Benefit platform, for personalized benefits packages, including comprehensive medical subscriptions, meal tickets, private pensions plans, life insurance, Allianz Tiriac insurance discounts, and many more. 
·  Prioritize what truly matters with time off for your birthday, extra days off for each year in Allianz (up to 5),  days off for legal holidays that fall on weekends, as well as 24th and 31st of December, plus special allowances to support diverse life events.  

 

We invest in your growth 

 

Benefit from an extensive learning curriculum designed to support your career advancement and meet your professional needs, with access to technical and soft-skills trainings, international certifications (Agile, Lean Six Sigma, Prince, ITIL, IFOA, ACCA, IACCM and more), learning resources from LinkedIn and Allianz platforms, opportunities to advance your languages skills(German, French, English) and elevate with our leadership Program.

   

We value you and your work 

 

We acknowledge and recognize your work through performance based-rewards to celebrate your achievements, team and individual recognition programs to celebrate your contributions and internal referral bonuses.  

 

Your personal information, including sensitive data, may be shared with Hiring Managers to assess your suitability as a candidate. Only suitable candidates will be contacted, and all applications are confidential. Allianz Group, a trusted global insurance and asset management company, values employee ambitions and challenges, fostering an empowering environment. We are committed to diversity and inclusion, welcoming applications from all backgrounds, regardless of ethnicity, age, gender, nationality, religion, disability, or sexual orientation. Allianz is an equal opportunity employer, encouraging you to bring your whole self to work. 

 

 

-