Identity and Access Management Regional Service Lead

Job description

Allianz Services is proud to serve and be part of Allianz Group, one of the world's leading insurers and asset managers. Our global footprint, with more than 7,300 employees located across ten countries and four continents, enables us to unlock value for our partners across the insurance value chain and deliver superior client experience within Allianz Group. At Allianz Services, we have a strong specialization in core insurance operations, shared services, business analytics, engineering, and management consulting. Our people and our trusted relationships with partners are what matter most. These are rooted in our values of compassion, integrity, and expertise and we strive to continuously evolve, improve, and deliver excellence while contributing successfully to the transformation of Allianz. Caring actively for the environment, for people, and for our customers is what makes us a great place to work and together we are shaping a better and more caring tomorrow.   

 

Allianz Services is a company which belongs to the legal entity, Allianz Technology SE.   

 

 

Job role

 

Allianz Services is looking for highly motivated professionals to join the Identity and Access Management team. Curious to learn more about it? We are looking for reinforce our team as soon as possible.

 

As a Regional Service Lead for Identity and Access Management service you will be responsible for the end-to-end strategy, management and delivery of IAM service within the region you are responsible for. You will act as the primary point of contact for stakeholders, ensuring the service meets agreed-upon service levels and customer expectations. Your role will involve overseeing service performance, driving continuous improvements and managing the service budget. You will lead a cross-functional team, coordinate with other service owners and ensure compliance with relevant regulations and standards. Your strong leadership, technical expertise, and customer-centric approach will be essential in delivering high-quality service experiences and fostering strong stakeholder relationships.

 

What you will do

 

·  Analyzing IAM requirements by conducting a thorough investigation of them to determine the appropriate IAM solutions to implement.
·  Conducting risk assessment to identify potential vulnerabilities in IAM system and developing strategies to mitigate those risks.
·  Implementation of IAM policies and procedure that adhere to industry best practices and comply with regulatory standards.
·  Collaborating with different teams (IT, Security and Business) to ensure that IAM solution align with the organization’s overall IT Strategy and business objectives.
·  Maintaining compliance ensuring that IAM solution comply with regulatory compliance requirement, such as GDPR and align with organization security policies and standards.
·  Wide responsibilities across Allianz entities in area of Identity and Access Management.
·  Strong collaboration with other teams in regards to business requirements for application onboarding.
·  Alignment concerning global processes taking into consideration the specific needs.
·  Promoting the IAM service towards Allianz entities
·  Own the customer collaboration with regards to the service delivered and understand the customer needs both in the context of Business Operations across Allianz, as well as related to the specific local regulations
·  Steer the team in delivering best services to the internal customers
·  Support the definition of the service strategy and ensure KPI adherence
·  Ensure adherence of the IAM service to all internal guidelines in the area of responsibility
·  Oversee the end-to-end delivery of the service in the region of responsibility, ensuring it meets agreed service levels and customer expectations
·  Develop and maintain service catalogs and service level agreements (SLAs)
·  Act as the primary point of contact for stakeholders regarding the service
·  Build and maintain strong relationships with internal and external stakeholders
·  Identify opportunities for service improvements and implement changes to enhance service delivery
·  Monitor service performance metrics and drive initiatives to improve efficiency and effectivenessEnsure a customer-centric approach in all aspects of service delivery
·  Gather and analyze customer feedback to drive service improvements
·  Promoting the IAM service towards Allianz entities

 

What you bring

 

·  Bachelor’s degree in Information Technology, Business Administration, or a related field. A master’s degree or relevant certifications (e.g., ITIL, PMP) can be advantageous.
·  Proven experience in service management, service delivery, or a similar role, typically 5+ years.
·  In-Depth understanding of IAM security concepts, including access control, threat management and security operations.
·  Experience in stakeholder management and building strong relationships with clients and partners.
·  Strong analytical and problem-solving skills, with the ability to address complex service issues.
·  Excellent verbal and written English required; additional foreign language skills are advantageous
·  Excellent verbal and written communication skills, with the ability to convey complex information clearly.
·  Experience in preparing and delivering presentations to senior management and stakeholders.
·  Ability to coordinate with other service owners to manage dependencies and impacts.
·  Strong customer service orientation with a focus on delivering high-quality service experiences.
·  Ability to adapt to changing business needs and environments
·  Project management experience would be a plusHigh adaptability skills to an environment which is constantly changing and developing
·  Work experience with Active Directory, CyberArk PIM, ServiceNow would be a plus
·  Familiarity with regulatory compliance requirements, such as GDPR, HIPPA, PCI- DSS and ISO 27001, COBIT Framework and ability to design IAM solution that comply with these standards – this would be a plus

 

You have

 

·  Previous business experience in designing and implementing Identity and Access Management in previous organization.
·  Relevant business experience designing and architecture of Identity and access Management with business requirements and security standards in mind.
·  Understanding of data privacy and safeguarding function controls
·  Pro-active and solution-oriented behavior
·  Work experience with Active Directory, CyberArk PIM, ServiceNow would be a plus
·  Recognized certification in Identity and Access Management would be a strong plus

 

What we offer

 

We support your well-being 

 

We foster an inclusive and healthy workplace with a flexible hybrid working model: 

·  Experience access to counseling services, mental health resources, and well-being sessions designed to keep you feeling your best 
·  Enjoy a monthly budget via the Benefit platform, for personalized benefits packages, including comprehensive medical subscriptions, meal tickets, private pensions plans, life insurance, Allianz Tiriac insurance discounts, and many more. 
·  Prioritize what truly matters with time off for your birthday, extra days off for each year in Allianz (up to 5),  days off for legal holidays that fall on weekends, as well as 24th and 31st of December, plus special allowances to support diverse life events.  

 

We invest in your growth 

 

Benefit from an extensive learning curriculum designed to support your career advancement and meet your professional needs, with access to technical and soft-skills trainings, international certifications (Agile, Lean Six Sigma, Prince, ITIL, IFOA, ACCA, IACCM and more), learning resources from LinkedIn and Allianz platforms, opportunities to advance your languages skills(German, French, English) and elevate with our leadership Program.

   

We value you and your work 

 

We acknowledge and recognize your work through performance based-rewards to celebrate your achievements, team and individual recognition programs to celebrate your contributions and internal referral bonuses.  

 

Your personal information, including sensitive data, may be shared with Hiring Managers to assess your suitability as a candidate. Only suitable candidates will be contacted, and all applications are confidential. Allianz Group, a trusted global insurance and asset management company, values employee ambitions and challenges, fostering an empowering environment. We are committed to diversity and inclusion, welcoming applications from all backgrounds, regardless of ethnicity, age, gender, nationality, religion, disability, or sexual orientation. Allianz is an equal opportunity employer, encouraging you to bring your whole self to work. 

 

 

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