Client Support Administrator

Job description

We’re looking for a Client Support Administrator to join the team here at Allianz Engineering, based in Guildford. This role sits within our Client Support Team, responsible for providing customer support to a wide range of Allianz Engineering Inspection clients. 

As part of this role you’ll be communicating with our inspection clients on a daily basis, answering any queries with regards to their plant inspections whilst liaising with our mobile engineers to arrange for them to be completed and also assisting our clients in accessing and navigating our client portal. 

Alongside this you’ll be working closely with a variety of internal stakeholders at all levels, answering queries and providing administrative support where needed. 

 

Main duties include: 

·  Communicate directly both via email and phone with Allianz inspection clients, providing customer service support (e.g. answering queries about booked inspections / organising future inspections of plant/navigating our online portal).  
·  Liaise directly with mobile Allianz Engineers to arrange inspections of plant & equipment on behalf of clients.  
·  Provide support to internal stakeholders at all levels across Allianz Engineering Inspection Services 
·  Responding to phone calls and email regarding any queries they may have along with providing administrative support.  
·  Reconcile data between client and Allianz schedules, making amendments as appropriate.  
·  Gather management information in respect of key clients, providing this to internal stakeholders. 

  

About You  

• Educated to GCSE level or equivalent, including Maths and English 

  

 Essential Skills  

• Experience working within a customer service / customer facing role is essential  
• Strong IT skills with experience using Microsoft Office (Outlook, Excel, Word etc.) 
• Strong communication skills both over the phone and via email  
• Administration experience within an office environment is essential 

  

We support the government scheme “Access to Work” please feel free to ask us about the access to work scheme.  

  

Desirable Skills  

• Experience working as part of a team to deliver excellent customer service 

  

  What We Will Offer You   

Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that’s perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:  

 

· 
Flexible buy/sell holiday options  

· 
Hybrid working.  

· 
Annual performance related bonus  

· 
Contributory pension scheme  

· 
Development days  

· 
A discount up to 50% on a range of insurance products including car, home and pet  

· 
Retail discounts  

 

Our Ways of Working  

Do you need some flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen.   

Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.   

 

Diversity & Inclusion  

At Allianz, we prioritize diversity and inclusion, demonstrated by our numerous accreditations: EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community’s Race at Work Charter signatories, and Armed Forces Covenant gold standard employer.  

We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure your success.  

We encourage our employees to advocate for their needs, whether it’s assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements.  

 

Accessible Application for All  

As part of the Disability Confident Scheme, we support candidates with disabilities or long-term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role.  

Contact our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications.  

 

Hr-recruitment@allianz.co.uk   

resourcingGI@allianz.co.uk   

 

 

Let's Care For Tomorrow.