Service Facilitator

Job description

·  Location
London, Greater London
·  Salary
£ 19.05 - £ 24.95 / Hourly
·  Job type
Temporary
·  Industry
Property and Housing
·  External Reference
JN-062024-382592
·  Category
Public Sector - Housing

Job Title: Service Facilitator

Location: North London / Central London

Contract Details: Temporary, 3 months with potential to extend

Salary: £19.05 - £24.95 per hour

About Our Client:

Our client, a London Borough council, is seeking a dedicated and skilled Service Facilitator to join their team in Central/North London. As an organisation committed to providing high-quality services to their residents, our client aims to create a fairer borough where everyone has equal opportunities and a good quality of life. They value collaboration, ambition, resourcefulness, and empowerment (CARE) in their employees, fostering a culture of inclusivity and diversity.

Benefits & Perks:

·  Opportunity to contribute to making a positive impact within the community

·  Professional development and training opportunities

·  Supportive and inclusive work environment

·  Flexible working options

Responsibilities:

·  Number of supervisees: 6/7 x Housing Repairs Co-Ordinators

·  Provide efficient management and leadership support to a team of Housing Repairs Co-Ordinators

·  Perform administrative duties and maintain accurate performance, contract management, and budgetary monitoring systems

·  Monitor and report on service performance

·  Act as a point of contact for various stakeholders

·  Maintain a comprehensive and accessible library of information

·  Bring escalated events or issues to the attention of the Head of Repairs

·  Collate and present performance data and customer feedback

·  Ensure compliance with quality and service related standards

·  Provide administrative support to meetings, including minute-taking

Essential (Knowledge, skills, qualifications, experience):

·  Extensive experience in a senior administrative role in a fast-paced, customer-focused environment

·  Experience with project management and deliverables

·  Previous team management experience

·  Strong organisational and prioritisation skills

·  Ability to work effectively in a client-focused environment

·  Proficiency in Microsoft Office and other relevant software

Desirable (Knowledge, skills, qualifications, experience):

·  Knowledge of responsive repairs best practises

·  Problem-solving and project management skills

·  Ability to work both independently and collaboratively

·  Excellent communication and interpersonal skills

·  Understanding of safeguarding procedures

Technologies:

·  Proficiency in Microsoft Office suite (Word, Excel, PowerPoint)

·  Knowledge of relevant software applications and systems

How to apply:

If you are interested in this position and meet the essential criteria, please submit your application here. Please address each of the essential criteria in your application to determine your suitability for the role. For further information, please contact our recruitment team at Romford.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Perry Francis