Customer Lifecycle Manager

Job description

·  Location
London, Greater London
·  Salary
£ 550 - £ 600 / Daily
·  Job type
Contract
·  Industry
Telecommunications
·  External Reference
AT02CLM
·  Category
IT - IT

Urgent requirement for an internaltional Telecoms Company.

What I'll be doing - your accountabilities

·  Support setting the segment targeting and offer strategy & vision for a base journey e.g. Handset Upgrades

·  Driver of key commercial base KPI churn, SRC etc

·  Influence & shape requirements for new base activity from the wider business

·  Work with key business stakeholders to identify areas of optimisation

·  Create end to end base journeys with inbound and outbound capability

·  Support the refining & prioritising of product backlog taking inputs from Digital & Trading SPOs where necessary

·  Build business cases, using insight and modelling to build scenatios

·  Drive base trials performance/KPIs including ensuring test and learn v control

Skills required for the job

·  Experienced commercial thinker

·  Strong customer focus

·  Exceptional influencing and collaboration skills with an agile mindset

·  Solution focused, always able to break through complex issues

·  Ability to bring teams together

·  Able to influence senior stakeholders across a range of complex issues - primarily at Director level but up to Director level

·  Exceptional use of insight to understand macro commercial and customer challenges and inform strategy and approach

To speak to a recruitment expert please contact Bradley Andrews