Groups Reservation Coordinator

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

As a Reservations and Groups Coordinator , you will be responsible for handling all group enquiries and reservations, managing the booking process from initial enquiry through to final details. You will maximise revenue opportunities by converting leads, upselling services, and ensuring an outstanding guest experience, in line with Accor brand standards.

Key Responsibilities:

·  Manage group bookings, including leisure, corporate, tour operators, and event-related enquiries.
·  Handle individual and group reservation enquiries via phone, email, and booking platforms.
·  Maintain accurate records of bookings and communicate with relevant departments (Front Office, F&B, Housekeeping).
·  Prepare group contracts, proformas, and invoices as required.
·  Upsell hotel services and packages to maximise revenue.

 

Qualifications

·  Previous experience in reservations, or groups coordination role within hospitality.
·  Strong communication and negotiation skills with a customer-first mindset.
·  Proficient in Opera (PMS) or similar booking/reservation systems.
·  Detail-oriented with strong organisational and multitasking skills.
·  Ability to work under pressure in a fast-paced environment.
·  A passion for hospitality and delivering exceptional guest experiences.