Remote (Customer) Care Specialist

Job description

JOB DESCRIPTION:

DO WORK THAT MATTERS.

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

·  Career development with an international company where you can grow the career you dream of.
·  A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
·  A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

We are looking for a Customer Care Representative for our department located in Machelen. As a technical support specialist, you'll have the opportunity to use your customer relations skills by building meaningful relationships with our sales team and a wide range of healthcare professionals.

As the Customer Care Representative, You are the main point of contact for our customers and give them the best solutions and advice. You will be part of a dynamic team within a motivating and inspiring environment at one of the top employers in healthcare.

What You’ll Do

·  Providing support services in the areas of Remote Patient Monitoring and CRM devices.
·  Provide technical information to customers in response to inquiries.
·  Provide support to Field Clinical Engineering/sales representatives in sales support (remote care and device management), regional training seminars, and troubleshooting.
·  Assist in the presentation of educational materials for new product training and refresher courses for doctors, nurses, and sales representatives.
·  Answer questions on Abbott's website on the website.

Required Qualifications and experience

·  Relevant Qualification is advantageous.
·  Fluent in English, Dutch and French is advantageous
·  Experience with customer care and support telephonically, and online

. Apply Now

     

The base pay for this position is
N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Field Services

     

DIVISION:

CRM Cardiac Rhythm Management

        

LOCATION:

Belgium : Bedrijvenzone Machelen - Cargo 831

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Not specified

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Not Applicable