Customer Service Specialist

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

     

JOB DESCRIPTION:

Customer Service Specialist

Itasca, IL

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

·  Career development with an international company where you can grow the career you dream of .
·  Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
·  An excellent retirement savings plan with high employer contribution
·  Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
·  A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
·  A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

Support division sales growth by providing customer assistance with regard to a specialized area of expertise; supporting the ability of the division's global customer service organization to maximize customer satisfaction and product loyalty.

Main Responsibilities

·  Provides focused expertise within a specific area in customer service operations, or coordinates, in a lead capacity, a specific area of operations (i.e.
·  International ordering, National Accounts, etc.).
·  Process customer orders by phone, fax,e-mail, Ecommerce or EDI.
·  Maintains customer files in accordance with department policy.
·  Perform direct verbal and written communication with customers.
·  Independently resolves customer issues with other departments such as planning, shipping, purchasing, marketing, sales, IT and contracting/pricing.
·  Takes initiative to develop, resolve and implement process improvements that enhance the organizations capability to deliver timely and effective customer service in area of expertise.
·  Leads projects cross-functionally when required.
·  Process with direction credit requests, debt memos, exceptions to policy, product allocation and other areas that may impact the balance between customer satisfaction and cost efficacy.
·  Trains other members in customer service team on subjects within their area of expertise.
·  Applies knowledge to assist others to understand the impact of process improvements.
·  Applies a working knowledge of pricing structures and policies.
·  Demonstrates the ability to work in a team environment Create/Updates department procedures as required Create/Modifies customer accounts May perform other duties as assigned.

Required Qualifications

·  High School Diploma / GED
·  Minimum 3 years
·  Related business experience

Preferred Qualifications

·  SAP is a PLUS

     

The base pay for this position is
$24.75 – $49.55/hour

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Customer Service

     

DIVISION:

AMD Molecular

        

LOCATION:

United States > Itasca - AMDC : 1015 West Devon Ave

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Yes, 5 % of the Time

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)

     
Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

     
EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

     
EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf