Operations Coordinator for Clara Abbott Foundation

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 103,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION:

The Clara Abbott Foundation Operations Coordinator

The Clara Abbott Foundation (CAF) is organized as a 501(c)(3) corporation with a separate Board of Directors and Officers. The Foundation is a nonprofit organization dedicated to helping Abbott families worldwide by providing need-based financial assistance in times of financial hardship. In addition to monetary assistance we help clients achieve lifelong financial independence with a wide array of resources and expert guidance – provided free of charge. The Foundation also provides need-based college scholarships to dependents of Abbott employees and retirees.

Core Job Responsibilities:

Case Management

• Manage approximately 600+ cases per year
• Ensure adherence to Foundation policies and procedures
• Ownership and management of a case from initiative to completion
• Manage support documentation and ensure that all required case related documentation has been attached to client case files
• Collaborate with internal and external stakeholders to ensure efficient and timely case processing

Client Interface

• Provide an overview of The Foundation and communicate expectations of the process
• Manage all client communications and inquires
• Request and gather client information as needed
• Ability to relay difficult information and resolve conflict while maintaining excellent customer service

Position Accountability / Scope:

• Client Engagement
• Capable of remaining compassionate, objective and nonjudgmental while maintaining client confidentiality
• Ability to engage clients, especially those experiencing difficult situations
• Capacity to adapt to changes in daily workflow
• Must have client-focused mentality and be culturally and geographically sensitive
• Ability to analyze problems and investigate alternatives
• Must be able to work independently with minor supervision
• Excellent analytical skills and ability to think critically with an eye for details
• Data management skills – must be proficient in MS Excel and familiar with other MS Office programs and have the ability to learn new computer systems quickly
• Ability to juggle multiple priorities and work with a sense of urgency
• Strong communication skills both verbal and written
• Good listening skills and phone and email etiquette

Qualifications:

• High School diploma or equivalent
• Bachelor's degree preferred
• Languages:
  • Spanish and English required – both verbal and written communication skills
  • Additional languages preferred

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